Customer Service Production Associate
Resume:
Kena Astemborski
Reno, NV *****
**********@*****.***
Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Authorized to work in the US for any employer
Work Experience
Production Associate
Tesla-Sparks, NV
July 2024 to October 2024
• Collaborated with the quality control team to investigate and resolve product non-conformities
• Trained new employees on proper operation of machinery and safety procedures
• Followed standard operating procedures (SOPs) for efficient and accurate production processes Machine Operator II
Panasonic Corporation of North America-Sparks, NV
March 2023 to August 2023
• Operated and maintained complex machinery, to ensure efficient production processes
• Troubleshot equipment malfunctions and implemented necessary repairs or adjustments to minimize downtime
• Followed standard operating procedures (SOPs) for machine setup, operation, and shutdown procedures
Assembly Line Worker
Trane Technologies-Clarksville, TN
August 2022 to October 2022
• Operated assembly line machinery and equipment to assemble products according to specifications
• Utilized hand tools, power tools, and measuring instruments as required for specific tasks Construction Clean
CTL, Inc-Reno, NV
October 2021 to July 2022
• Performed thorough cleaning and debris removal at construction sites, creating a safe and organized work environment
• Demonstrated exceptional attention to detail when performing post-construction cleaning tasks Package Handler
FedEx Ground-Reno, NV
July 2021 to September 2021
• Efficiently loaded and unloaded merchandise, providing accurate counts and proper handling of fragile items
• Closely followed company policies regarding weight limits, stacking heights, and load distribution for safe transportation of goods
Inbound Associate
Wal-Mart dba Jet.com-Sparks, NV
October 2019 to May 2021
• Picked and packed orders with high attention to detail
• Collaborated with team members to optimize workflow efficiency and meet daily production goals Material Handler
KNA Solutions-Sparks, NV
March 2018 to April 2018
• Managed material flow to support production schedules and minimize downtime Customer Service Representative
Telus Enterprise Solutions Corp.-Las Vegas, NV
August 2014 to January 2015
• Provided exceptional customer service by promptly addressing inquiries and resolving issues, thereby raising customer satisfaction
Cashier Specialist
Wal-Mart-Nashville, TN
December 2013 to August 2014
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
Senior Workers' Compensation Claims Adjuster
CMI-Reno, NV
January 2002 to October 2006
• Analyzed documentation such as police reports, medical records, and witness statements to ensure proper adjudication and compensation when appropriate
• Negotiated settlements with claimants or their legal counsel on complex or litigated claims to develop strategies for resolution
• Managed a caseload of 100-250 claims including medical only and lost time
• Utilized computer software systems to document claim activities, update status reports, and generate correspondence
• Evaluated potential fraud in claims and hired investigators to review suspicious activity
• Adhered to industry regulations, company policies, and ethical standards throughout the entire claims handling process
• Participated in regular meetings with clients to discuss case progress/status updates or closures
• Investigated subrogation opportunities where applicable; pursued recovery efforts against responsible third parties
• Maintained up-to-date knowledge of industry trends, regulations, and best practices through continuous professional development
• Collaborated with medical professionals to assess the extent of injuries or disabilities and medical treatment
• Conducted medical reviews with injured workers’ as well as clients, advising of treatment plan
• Adjudicate claims from inception to closure according to NRS and NAC codes and regulations, adhering to all strict timelines
• Prepare and represent clients at all Hearings with the Division of Industrial Injury Relations
• Ensure proper and timely medical care
Claims Adjuster
Nevada CompFirst-Reno, NV
June 1997 to January 2002
• Adhered to industry regulations, company policies, and ethical standards throughout the entire claims handling process
• Assisted in training new team members on claim handling procedures
• Developed strong relationships with medical providers and opposing counsel to facilitate effective collaboration on claim resolution
• Evaluated medical records, PPD Evaluations, and IME’s. Prepared PPD calculations and issued award letters in a timely manner
• Handled complex workers' compensation claims involving occupational injuries or illnesses
• Coordinated independent medical examinations (IMEs) for claimants disputing their disability status or treatment needs
• Prepare and represent clients at all Hearing level issues within the Division of Industrial Injury Relations Education
State of Nevada License in Division of Industrial Injury/ Workers’ Compensation
DIIR Hearings Division - Carson City, NV
January 1998 to October 2006
Certificate of Completion in Blacks Law
Training provided by employer, CMI, Inc - Reno, NV July 2003 to August 2003
Associate degree in Business Management
Career College of Northern Nevada - Reno, NV
August 1996 to January 1997
Skills
• Materials handling
• Maintenance
• Workers' compensation (10+ years)
• Customer service (10+ years)
• Warehouse experience (5 years)
• Research (7 years)
• Order picking (5 years)
• Negotiation (10+ years)
• Cashiering (5 years)
• Interviewing (3 years)
• Pallet Jack (3 years)
• Computer literacy
• Phone etiquette (9 years)
• Data entry (10+ years)
• RF scanner
• Manufacturing
• Assembly
• Leadership
• Quality assurance
• Typing
• Office management
• Databases
• Organizational skills
• Communication skills
• Machining
• Mechanical knowledge
• Filing
• English
• Shipping & receiving
• Hospitality
• Management
• Cash handling
• Cash register
• Team management
• Basic math
• Distribution center
• Computer skills
• Supervising experience
• Administrative Experience
• Microsoft Word
• Microsoft Outlook
• Workers' compensation law
• Workers' compensation (10+ years)
• Analysis skills
• Google Docs
• Microsoft Office
• Medical terminology
• Insurance verification
• Medical collection
• Writing skills
• Project Coordination
• Medical Billing
Assessments
Management & leadership skills: Impact & influence — Proficient February 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Data entry: Attention to detail — Proficient
April 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Project timeline management — Proficient
July 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Retail customer service — Proficient
May 2024
Responding to customer situations in a retail setting Full results: Proficient
Retail customer service — Proficient
April 2024
Responding to customer situations in a retail setting Full results: Proficient
Learning agility — Proficient
January 2023
Learning and applying new information
Full results: Proficient
Sales skills — Proficient
April 2024
Influencing and negotiating with customers
Full results: Proficient
Filing & organization — Proficient
April 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Business math — Proficient
April 2024
Using basic math to solve problems in a business context Full results: Proficient
Call center customer service — Proficient
February 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
February 2024
Identifying and resolving common customer issues
Full results: Proficient
Cleaner fit — Proficient
April 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic maintenance and repair — Proficient
April 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Analyzing data — Proficient
June 2024
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Manufacturing fit — Proficient
August 2022
Measures the traits that are important for success in manufacturing roles Full results: Proficient
Warehouse safety — Proficient
August 2022
Using safe practices in a warehouse setting
Full results: Proficient
Retail merchandising — Proficient
April 2024
Planning, designing, building, and maintaining merchandise displays Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient January 2024
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Cleaning skills — Proficient
May 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Customer focus & orientation — Proficient
January 2024
Responding to customer situations with sensitivity Full results: Proficient
Mechanical knowledge — Proficient
February 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Attention to detail — Proficient
April 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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