ALYSSA
FURLOW
********@*****.***
Miami Gardens, FL 33014
Proven receptionist and HR intern with a track record of enhancing client satisfaction and maintaining steady flow of office operations. At Dr. Marisa Potter Dermatology, excelled in utilizing Microsoft Office to manage data and improve scheduling efficiency. Known for exceptional organization skills and a professional demeanor, consistently prioritizing customer needs and team collaboration.
PROFESSIONAL SUMMARY
SKILLS
• Organization skills
• Telephone skills
Verbal and written
communication
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• Customer/Client relations
• Scheduling
• Data entry
• Multi-line telephone operation
• Spreadsheet tracking
• Positive and professional
• Organized
Professional and neat
presentation
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• Multitasking and prioritization
• Problem-solving abilities
• Customer Satisfaction
• Flexibility
• Detail Oriented
• Team building
• Microsoft Office proficiency
• Time management abilities
• Prioritization
• Communication Skills
North Miami Beach Senior High
North Miami Beach, FL • 06/2017
Diploma 3.2 Gpa Merit Graduate
EDUCATION
Dr. Marisa Potter Dermatology - Receptionist
Aventura, FL • 07/2023 - 09/2024
City Of Sunny Isles Beach - HR Intern
Sunny Isles Beach, Fl • 12/2021 - 03/2022
Florida Premier Cardiology - Receptionist
Delray Beach, FL • 04/2018 - 10/2021
WORK HISTORY
• Greeted incoming visitors and customers professionally. Confirmed appointments, communicated with clients, and updated client records.
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Answered phone promptly and directed incoming calls to Designated Personnel.
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• Kept reception area clean and neat.
Handled cash transactions and maintained sales and payments records accurately.
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Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
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Tracked employee attendance, providing insights for management to address any potential issues promptly.
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• Supported HR team with the development of onboarding materials.
• Aided in updating job descriptions regularly, keeping them relevant. Assisted with processing payroll accurately and timely, ensuring all employees were compensated fairly for their work.
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• Worked with HR team to coordinate company events. Filed paperwork, sorted, and delivered mail and maintained office organization.
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Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
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Checked patient insurance, demographic, and health history to keep information current using EMR system Rapid.
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Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
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Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to customers
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Quiet Minds Inc. - Receptionist
North Miami, FL • 05/2015 - 03/2018
Confirmed appointments, communicated with clients, and updated client demographics.
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Handled cash transactions and maintained sales and payments records accurately.
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Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
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