Customer Service Data Entry
Resume:
Tyriel Edwards
Anna, TX *****
*************@******.***
Summary
Outgoing Customer Service Representative, well-versed in loss prevention techniques and proficient in sales and register systems. Strong payment processing and client engagement skills to promote seamless customer service.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Customer-focused Instacart Shopper with several years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer need on time and in perfect condition.
Skills
Check Processing
Customer Service
Data Entry
Paperwork Processing
Inbound and Outbound Calling
Payment Processing
Stock replenishment
Data entry proficiency
POS system operation
Advertising and marketing
Accurate money handling
Strong interpersonal skills
Experience
September 2024 - Current
Walmart - Anna Texas, TEXAS
Online Grocery Associate
Assisted customers with online grocery orders, answering questions and providing helpful information.
Troubleshot any problems or errors that occurred during checkout.
Processed payments for orders using various payment methods.
Assisted in creating promotional campaigns to increase sales and attract new customers.
Created reports on order volume, revenue, and other key metrics related to online ordering.
Monitored stock levels of inventory and placed replenishment orders when necessary.
Responded promptly to inquiries from customers regarding their online grocery orders.
Provided training and support for new employees joining the company's online grocery team.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
Cultivated close relationships with customers, built loyal clientele, and went extra mile in deliveries.
August 2023 - Current
Walmart - Anna, TEXAS
Customer Service Sales Representative
Processed credit card transactions accurately and efficiently.
Resolved customer complaints in a professional manner.
Balanced cash drawers at the end of each shift.
Greeted customers and provided friendly customer service.
Assisted customers with locating merchandise within the store.
Informed customers about product pricing and answered questions regarding products and services available in the store.
Prepared sales slips or sales contracts as needed to complete customer purchases.
Provided information on company policies, warranties, guarantees, financing options and other related matters.
July 2023 - Current
Whatburger - Anna, Texas
Customer Service Assistant Supervisor
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Organized order taking station to ensure efficient workflow.
Handled customer complaints in a professional manner while following company policies and procedures.
Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
Assisted in maintaining inventory levels by ordering supplies when needed.
October 2024 - November 2024
FedEx - Frisco, Texas
Warehouse Worker
Organized warehouse space for efficient storage of products.
Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Operated scanners, computers, and other equipment to track orders.
Inspected damaged goods prior to disposal or return to vendor.
May 2024 - August 2024
Circle K - Melissa, Texas
Cashier Assistant
Greeted customers and provided assistance in locating items.
Provided accurate cash register operations, including accepting payments and providing change.
Received payment by cash, check, credit cards, vouchers or automatic debits.
Organized shelves and displays to maintain an orderly appearance of the store.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
Answered customers' questions concerning location, price and use of merchandise.
Informed customers about current promotions such as discounts on certain products or services offered by the store.
Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
August 2021 - May 2023
Popeyes® Louisana Kitchen - New Orleans, LA
Customer Service Manager
Greeted customers and provided friendly customer service.
Operated cash registers to process payments for goods and services.
Balanced cash drawers at the end of each shift.
Resolved customer complaints in a professional manner.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
January 2019 - May 2020
Dollar General Market - New Orleans, Louisiana
Overnight Stocker and Receiver
Received and counted stock items, and recorded data manually or using computer.
Unloaded trucks, moved incoming freight to storage areas, unpackaged products from containers.
Verified merchandise receipts by comparing items and quantities unloaded with bills of lading, invoices, orders, or other records.
Checked in merchandise, compared identifying information against receiving documents for accuracy.
Organized warehouse space to maximize efficiency of product storage.
Checked orders prior to shipment to ensure accuracy and quality control measures are met before leaving the store and warehouse premises.
Assisted customers in locating products throughout the store and warehouse while providing excellent customer service skills at all times.
Performed general maintenance duties such as sweeping floors and cleaning bathrooms when necessary.
Complied with safety regulations and maintained cleanliness of work environment at all times.
Processed returns quickly and accurately according to company standards.
Prepared packages for shipping and determined most economical shipping methods.
Education and Training
Expected in March 2028
Southern New Hampshire University
Bachelor of Business Administration Business Administration (BSBA)
May 2023
Abramson Sci Academy New Orleans, LA
High School Diploma
Contact this candidate