Customer Service Sales Associate

Sarai Quintana

New York, NY 347-***-**** *********@*****.***

Objective

Dedicated and customer-oriented professional with a year of experience in retail and fast-food environments. Proven ability to manage transactions efficiently while providing exceptional service that enhances customer satisfaction and loyalty. Skilled in teamwork, problem-solving, and maintaining high standards of cleanliness and organization. I am seeking to gain experience and build strong communication skills in a position where I can contribute to team success and support business growth.

Experience

ITSUGAR Sales Associate

June 2024 - Present

- Greet customers and provide product information.

- Assist customers in selecting and packaging candy.

- Manage cash register and process transactions accurately.

- Maintain cleanliness and organization of the store.

- Created displays for visual merchandizing and monitor inventory levels.

- Offer free samples and promote seasonal products to increase sales.

- Ensure compliance with food safety and hygiene standards.

- Address customer complaints and create a warm shopping atmosphere.

Dos Toros Team Member

November 2023 - January 2024

- Monitored food temperatures and maintained cold-storage standards.

- Cleaned tables and managed waste disposal.

- Prepared workstations with necessary ingredients and tools.

- Delivered high customer service during peak hours.

- Packaged and bagged food items while communicating order specifics to kitchen staff.

- Served food and beverages, addressing order issues promptly.

McDonald’s Crew Trainer

June 2023 - November 2023

- Trained new employees in customer service, food safety, and operational standards.

- Prepared and served food, ensuring timely and accurate order completion.

- Collaborated to improve order processing and overall efficiency.

- Created a welcoming atmosphere through effective customer engagement.

- Managed customer orders using POS systems; addressed inquiries and complaints.

- Mentored new staff for smooth integration into the team.

Education

Kingsborough Community College

Major: Culinary Arts, 2024

High School of Fashion Industries Major: Fashion Design Skills: Customer Service, Problem-solving - Communication - Leadership

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