Remote Customer Service/ Data Entry

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JOY ELIZABETH BURKE

Meticulous receptionist with 5 years of experience facilitating front desk operations. Motivated to positively impact business operations utilizing strong customer service and multitasking abilities. Excellent data entry and appointment scheduling skills.

• Positive and professional • Self-starter • Customer service driven

• Strong communication • Computer literacy • Time management

• Follow through • Attention to detail

Entrepreneur

EnJOY Her Creations L.L.C., 2023 - Current

• Overcame frequent challenges with tenacious mindset, never giving up and remaining level-headed

• Delivered a consistent quality service to customers with 100% satisfaction guarantee

• Maintained training by taking classes to stay current and up-to-date

• Mitigated identified risks and pivoted quickly to handle new challenges and minimize operational impacts Administrative Assistant

Solo Paint Co. LLC, 2020 - 2023

Delivered exceptional customer service by offering requested information and independently resolving issues

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• Organized and updated file systems, keeping records easily retrievable

• Scheduled meetings and appointments and maintained master calendar Cleaning Professional

About Integrity Movers LLC, 2016 - 2019

• Cleaned office areas and homes to meet client standards and expectations

• Protected confidential information by following strict protocols for documents and other sensitive materials

• Assigned duties to other staff, instructing work methods and routines Forklift Operator

AmeriTemps, 2016 - 2016

• Transported items using forklifts and pallet jacks

• Met continuous demands in fast-paced environment by quickly picking up and moving loads

• Maintained a 0% incident rate

602-***-**** ***********.**@*****.*** El Mirage, AZ 85335 EDUCATION

Household Manager

Johnson Family, 2009 - 2016

• Managed master calendar for household, organized schedules, managed finances and paid bills on-time

• Worked with outside contractors to organize maintenance and repairs Developed appropriate boundaries and a sense of responsibility in children through use of age-appropriate chores and rules

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Donor Processor

Talecris Plasma Resources, 2007 - 2009

• Determined donor suitability based on medical histories and current vital signs

• Followed HIPAA requirements for security measures

• Delivered exceptional customer service to bolster strong relationships and build positive experiences

• Maintained the lowest error rate amongst front office staff consistently Cashier

McDonald's, 2006 - 2006

• Kept customers happy by quickly taking orders, processing payments and bagging purchases Cashier

Domino's, 2005 - 2005

Operated multi-line phone server, answering calls, taking orders, resolving complaints, accepting payments in a face paced environment

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• Covered multiple store areas by cross-training in different roles High School Diploma

Dysart High School, El Mirage, Arizona, Jun 2007

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