Customer Service Direct Support
Resume:
Professional summary
Results-oriented Customer Service Supervisor with over a decade
of experience in supporting individuals with developmental disabilities and excelling in dispatch roles. Demonstrates proven skills in scheduling, dispatching, and transportation management, enhancing operational efficiency and client satisfaction. Eager to leverage leadership abilities and a strong commitment to service excellence in a dynamic dispatch supervisor role.
Employment history
LifeStyles For The Disabled Direct Support Professional Staten Island, NY
Dec 2021 - May 2022
Community Resources Direct Support Professional Staten Island, NY
May 2019 - Sep 2021
Skills
Direct Care
Life Skills
Transportation
Customer Service
Scheduling
Security
Dispatching
Crowd Control
Languages
English (Expert)
Luis Daly III
Customer Service/Supervisor/Dispatcher
156 Benziger Avenue, Staten Island, United
States, 10301
**************@*****.***
Advanced customer service by fostering independence and life skills for disabled individuals
Ensured safe transport for 8-15 individuals to day programs daily
Implemented personalized care plans yielding measurable progress
Effectively resolved daily challenges via efficient communication
Managed direct care of individuals with developmental disabilities
Fostered independence through teaching essential life skills Coordinated transportation to and from Day Habilitation Program, ensuring safety and punctuality
Guardian Service Industry Supervisor Dispatcher/Concierge New York, NY Nov 2016 - Jun 2018
Security Resources Inc Dispatcher New York, NY Aug 2015 - Nov 2016
The Lure Group Security New York, NY
Apr 2015 - Jul 2015
Esteemed Patrol Security Guard New York, NY
Aug 2012 - Mar 2015
Education
High School Diploma Curtis High School Staten Island, NY Sep 1995 - Jun 1999
Graduated With A 3.5 GPA
Courses
CPR/First Aid Certification
SCIP Certified Certification
Supervised and scheduled security personnel for optimal site coverage Ensured diligent timekeeping and reporting for all guards Provided outstanding customer service, promptly addressing tenant needs Managed all incoming and outgoing tenant packages and dry cleaning Directed security guard assignments to specific sites Oversaw daily clock-in and outs of guards
Compiled detailed daily recaps on assigned shifts
Delivered high-quality customer service
Managed last-minute coverage and guard scheduling
Spearheaded security measures including pat-downs and bag checks to mitigate risk of weapon and drug smuggling
Managed crowd control, ensuring smooth operations at concert venues Directed access control, maintaining order and safety Oversaw nursing home security ensuring staff, visitor, and resident safety Managed all incoming deliveries with precision
Maintained visitor log diligently, enhancing facility security
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