Customer Service Credit Risk

KOLAWOLE OLAITAN EMMANUEL

+***(*)814-***-**** *****************@*****.***

SUMMARY

Dedicated and results-driven professional with proven expertise in credit risk management, branch operations, and team leadership. Skilled in customer service, project management, and financial analysis, with a solid background in evaluating creditworthiness and driving operational efficiency. Adept at fostering positive customer relationships and achieving organizational goals through effective management strategies. Ready to leverage a diverse skill set to contribute to organizational success.

EXPERIENCE

Grooming People For Better Livelihood Centre Ibadan, Oyo State. CREDIT RISK OFFICER Feb. 2022 – Nov. 2024.

• Assessed and processed loan applications for customers, ensuring timely and thorough evaluation of required documentation.

• Evaluated creditworthiness and potential risks associated with each applicant, utilizing data- driven insights and risk assessment tools.

• Maintained comprehensive and accurate records of loan applications, approvals, and relevant customer interactions to support compliance and transparency.

• Conducted periodic assessments of borrowers to monitor credit standing and adherence to loan terms.

• Monitored the progress and performance of existing loans, ensuring early identification of any potential delinquencies or defaults.

• Collaborated with cross-functional teams to align credit risk practices with company policies and regulatory standards.

Perfect Wisdom For Better Microfinance Bank Ltd. Osogbo, Osun. BRANCH MANAGER Oct. 2020 – Jan. 2022

• Oversaw daily branch operations, managing staff, inventory, customer service, sales, and logistics to maintain efficient workflow.

• Developed and monitored budgeting and forecasting processes to ensure financial targets were met.

• Assisted in enhancing customer service and satisfaction by implementing quality standards and responsive service practices.

• Resolved customer issues promptly, maintaining a positive branch reputation and ensuring customer loyalty.

• Supervised branch employees, providing support, coaching, and training to optimize performance and customer engagement.

• Maintained excellent customer service standards by assisting customers directly and facilitating swift solutions to their needs.

EDUCATION

ADEKUNLE AJASIN UNIVERSITY – B.Sc[Ed] Technical Education. 2018 CERTIFICATIONS

• Soft Skill Certification, Jobberman. 2024

• Certificate of Completion : National Youth Service Corps 2019

• Environmental Development Community Development Service Certification, NYSC 2019 SKILLS

• Excellent Communication

• Microsoft Word, Excel, and PowerPoint

• Interpersonal Skills

• Customer Service

• Project Management

• Analytical Skills

• Teamwork and Collaboration

INTERESTS

• Sales Development, Customer Relationship Management and Operational Efficiency.

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