Customer Service Project Management

Chelsei

*** ***** **

Carthage, Ms *****

Phone: 601-***-****

E-Mail: *************@*****.***

Professional Summary

Energetic [Job Title] with [Number] years of sales experience. Communicates with customers to answer questions, recommend products, or resolve complaints. Persuasive salesperson with POS system expertise and aptitude for quickly learning new processes and policies.Organized Associate skilled in processing sales transactions and communicating with customers to deliver top-quality service. Proficient POS system user with [Number] years of retail experience. Driven to meet sales quotas and promote loyalty programs to support company goals.Performance-oriented and responsive with solid record of [Type] industry accomplishment over [Number]-year career. Effortlessly stay on top of day-to-day needs and special projects by leveraging top-notch leadership, problem-solving and project management abilities. Specialize in [Area of expertise].Hardworking [Job Title] focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.Skilled team player with strong background in [Type] environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.Dependable [Type] industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.Hardworking and reliable [Job Title] focused on going above and beyond to support team and serve customers. Trained in [Task] and offering top-notch [Skill] abilities. Motivated to continue to learn and grow as [Type] professional.

Skills

Store recovery

Product merchandising

Workplace safety

Customer service

POS system operation

Return and exchange processing

Loyalty program promotion

Report exceptions

Balance accounts

Coordinate supplies

Troubleshoot service issues

Maintain systems

Set up devices

Public speaking

Teamwork

Collaboration

Customer relations

Analytical thinking

Experience

March 2021 to Current

Walmart Carthage, Ms

Associate

Supported company mission and values through honesty, integrity, and high-quality performance.

Complied with health and safety standards and regulatory requirements to safeguard staff and assets.

Entered data into company systems and maintained database accuracy.

Resolved incidents with precision and escalated higher level concerns to manager for prompt remediation.

Reduced shrink using thorough loss prevention directives and inventory management.

Bolstered customer satisfaction through enrollment in loyalty discounts and rewards programs.

Assessed needs and recommended products aligned with customer budget and preferences.

Assisted with store recovery to maintain clean and organized sales floor throughout shift.

Collected and documented data from variety of sources to compile complete picture of business operations.

Reviewed accounts daily to determine the areas in need of improvement and strategies for correcting faults.

Produced weekly reports outlining the business operations successes and gaps for the senior management team.

May 2017 to Current

McDonald's Carthage, Ms

Customer Service Representative

Provided solutions, recommendations, and replacements with empathy and positive feedback.

Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies.

Communicated with clients over phone, email, and chat platforms.

Trained and mentored employees and teams on sales and customer service techniques.

Recognized and solicited new business leads.

Addressed customer concerns and complaints and resolved issues promptly.

Opened and closed accounts and processed applications.

Completed sales payments, refunds, and exchanges and issued store credit.

Communicated new and relevant information to customers and followed up on promises.

Utilized computer systems to research and record account information.

August 2018 to September 2018

Silver linging Carthage, Ms

Health Care Aide

Improved patient wellbeing, guiding through exercises, physical therapy, and other daily health routines.

Upheld rigorous cleaning and sanitation protocol to protect staff and patients from blood-borne, airborne, and surface-transferred pathogens.

Wore appropriate personal protective equipment to prevent pathogenic transmission and encourage recovery.

Supported patient comfort, adjusting bed settings, changing sheets, and repositioning to prevent bedsores.

Assessed patient rooms regularly to monitor health, wellbeing, and personal comfort.

Managed basic housekeeping to keep patient areas clean, safe, and healthy.

Aided individuals with limited mobility in ambulation both with and without mechanical aids.

Helped maintain patient cleanliness through support for bathing, bathroom needs, and other areas of personal hygiene.

Monitored food, beverage, and medication intake and alerted supervisory staff to changes in patient condition.

Education

May 2017 Leaks Central Carthage, Ms

High School Diploma

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