Customer Service Sous Chef

JOSEPH CROSBY

Cell Phone: 773-***-****

Email: **************@*****.***

Profile

I strive to be a committed and responsible culinary professional with the ability to consistently carry out duties in a positive and productive manner. With innovative ideas and the ability to make the necessary changes needed to improve a working environment and a kitchen teams’ performance. As a creative person I can drive a business forward by combining a divine dining experience with phenomenal customer service. EDUCATION:

Washburn Culinary Institute: Associates Degree 2003-2004 Experience:

Compass Group – NBC Tower Chicago 2023-Present

Sous Chef

● Prepare all dishes daily.

● Responsible for running multiple stations.

● Manage kitchen during service hours.

● Provide exemplary customer service.

● Customize weekly menu when needed.

Neiman Marcus 2022-2023

Sous Chef – Kitchen Manager

● Prep and cook all food for service.

● Train new employees.

● Control day-to-day kitchen operations.

● Was responsible for tracking inventory and ordering of supplies. Greenleaf kitchen & Cocktails 2021-2022

Sous chef – Kitchen Manager

● Supervised Kitchen employees in day-to-day operations of the kitchen.

● Trained all incoming employees.

● Was responsible for the control of product loss and inventory. REEF Kitchen 2020-2021

Sous Chef

● Prep and prepare all dishes on food truck.

● Conducted transactions for the sale of prepared foods.

● Cleaned and sanitized food truck daily.

Plum Market, Chicago, IL

Sous Chef 2018-2020

● Prepared all dishes for hot bar and carving station

● Lead and managed kitchen during service hours

o Supervised and delegated multiple employees at any given time to keep kitchen running smoothly

● Prepared specialty items and family meals during the holiday season

● Trained all incoming cooks

● Provided excellent customer service

The Bracket Room, Chicago, IL 2017-2018

Lead Line Cook/Sous Chef

● Executed recipes according to specifications

● Trained New employees

● Lead and controlled kitchen during service hours

● Provided excellent customer service

Protein Bar, Chicago, IL 4/17 – 8/17

Shift Manager

● Managed shifts and controlled inventory

● Provided great customer service

● Counted cash and made safe deposits

Just Salad, Chicago, IL 01/17 - 8/17

Prep/Commissary Cook

● Prepared all dressing and salad Ingredients for service each day

● Served guest

● Trained new employees

● Provided excellent customer service

Red Robin Burger Works, Chicago, IL 2015-2016

Prep / Line Cook/Shift Lead

● Prepared all food for service on food line

● Cooked food on food line

● Trained all incoming employees

● Managed and ran shifts

● Counted money and made safe deposits

● Placed product orders to replenish inventory

● Provided excellent customer service

Good Stuff Eatery, Chicago, IL 01/15 -04/15

Line Cook

● Cooked food on line for service

● Provided excellent customer service

World of Beer, Chicago, IL 2013 - 2014

Cook/Assistant Kitchen Manager

● Prepared cooked and served food

● Trained employees

● Placed orders and tracked all inventory

● Provided excellent customer service

Macy’s, Chicago, IL 2012 - 2013

Seasonal Cook

● Prepared, cooked, and served food to customers

● Provided excellent customer service

Timothy O’ Tools, Chicago, IL 2011 - 2012

Line Cook

● Prepared and cooked food

● Trained new employees

Wilde & Greene, Chicago, IL 07/11 – 01/11

Deli Manager

● Supervised employees

● Prepare and cooked food for purchase

● Provided innovative food ideas

● Responsible for ordering supplies for inventory

● Provided Excellent customer service

Crepe Bistro, Chicago, IL 2006-2009 / 2010-2011

Head Chef/Manager

● Prepared food and provided excellent customer service

● Managed and trained new employees

● Maintained day-to-day operations of the restaurant, such as, but not limited to o bank deposits,

o balancing cash register

o receive/store weekly product shipments

Red Robin, Chicago, IL 2009 - 2010

Line Cook/Assistant Kitchen Manager

● Prepared food

● Provided excellent customer service

● Managed several food stations throughout a work shift

● Communicated concerns between employees and employers QUALIFICATIONS:

Experienced caterer

Experienced manager/ Assistant general manager

Shipping and receiving inventory

Excellent customer service

Experienced in managing a team of employees

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