Customer Service Care

AKEEM BLACK

************@*****.*** 516-***-**** Fort Worth, Texas

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills

• Supply and inventory management

• Supervisor

• Rules and regulations

• Retail

• Departmental activities

• Employee Team Supervision

• Customer care

• Logistics

• Supplies inventory

• Goal-oriented

• Brand management

• Working collaboratively

• Team management

• People skills

• Issue and conflict resolution

• Lead generation

• Processes and procedures

• PPE use

• Relationship building

• Training & Development

• Troubleshooting

• Problem resolution

Experience

DasMart Manhattan, NY

Shift Leader

11/2022 – 01/2023

Lead Operations Associates through their shift by ensuring the team is set up for success to work safely and productively, serve as the point of escalation for daily operations.

Assisted with day-to-day tasks. Received product from vendors, organized inventory within the warehouse, prepare customer orders, help clean and organize work areas.

Monitored supplier deliveries, manage,regular cleaning and maintenance schedules

BariatricPal Inwood, NY

Inventory Manager

6/2021 – 7/2022

Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.

Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.

Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.

Revamped inventory processes to align supply levels with projections.

Kept technology platforms updated with accurate product descriptions and available levels to inform front-line personnel of current inventory.

Conducted monthly, quarterly and yearly inventories of warehouse stock.

Researched item history to identify root cause for discrepancies between inventory and stock records.

Monitored inventory storage and enforced proper handling and organization.

Established warehouse policies, minimums and maximums, safety stock and reorder points for thousands of stock codes.

Jd Sports Manhattan, NY

Department Supervisor

03/2020 - 07/2021

Trained and mentored new associates on department policies and procedures.

Supervised 15-20 employees in Stock department and delegated each one with tasks and responsibilities.

Delegated tasks appropriate to individual employees to provide development opportunities.

Addressed employee issues and conflicts to provide input, feedback and coaching.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.

Maintained high merchandising standards by building attractive displays and monitoring inventory levels.

Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Organized and completed weekly schedules to ensure each shift was adequately covered.

Put together store's large displays.

Managed inventory and stock levels in coordination with purchasing and receiving department.

Taught junior employees how to meet operational and sales goals with proactive strategies.

Luxe Beauty Hicksville, NY

Warehouse Supervisor

09/2019 - 04/2020

Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.

Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.

Established and maintained good relations with customers, vendors and transport companies.

Worked additional hours and shifts to meet tight deadlines during peak periods.

Supervised scheduling for freight and package shipments and managed return and transfer procedures.

Trained staff on material handling processes to reduce shipping times.

Generated warehouse shipping documents, packing lists and invoices.

Satisfied reporting requirements with timely and accurate logging of daily activities.

Managed warehouse system updates to increase productivity and reduce errors

Tommy Hilfiger-PVH New York, NY

Floor Supervisor / Accessories Manager

01/2018 - 08/2019

Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates

Executes replenishment ensuring sales floor inventory levels and size availability aligns with brand standards; collaborates with management on remerchandising decisions due to sell-through and available back-stock

Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty

Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; asks our customers for feedback

Assists in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions

Enforces all company tools, policies and procedures; assists with loss prevention training and coaches associates to maintain awareness and report concerns

Assists with effective scheduling to support payroll strategies and budgets.

Saks Fifth Avenue New York, NY

Merchandise Supervisor

01/2016 - 01/2018

Completes the markdown process timely, with accuracy, and according to company standards

Responsible for the coordination and execution of store merchandise and presentation standards

General supervisory and administrative duties

Guide Associate performance including performance feedback, coaching and appraisals

Signs merchandise accurately according to directive and current promotions

Recommends, selects, and help locate or obtain merchandise based on customer needs and desires

Participates in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed

Maintains the proper display of goods in the store, ensuring they comply with brand standards

Adheres to Loss Prevention control and compliance procedures

SR Components Oceanside, NY

Warehouse Clerk

01/2013 - 01/2016

Assisted shipping, receiving and unloading trucks, checking- in merchandise, matching purchase orders to sales orders and distributing to sales associates for processing

Moved materials and items from receiving or storage areas to shipping or to other designated areas

Sorted and place materials or items on racks, shelves or in bins according to predetermined sequence such as size, type, style and color or product code

Filed requisitions, work orders or requests for materials, tools or other stock items and distribute items to shipping or to designated route driver storage area

Assembled customer orders from stock and place orders on pallets or shelves, or relocate orders to a holding area or shipping department

Mark materials with identifying information using appropriate method

Opened bales, crates and other containers

Operated Forklift to unload and ship large orders

Record amounts of materials or items received or distributed via appropriate computer program

Assist in counting of physical inventory

Completed requisition forms to order supplies from other departments

Probar Inc Lanham, MD

Inventory Specialist

01/2008 - 01/2013

Supervised every activity that relates to inventory control in the organization or warehouse environment

Ensured all items in the warehouse are appropriately received and stored, properly inventoried to ensure customers’ demands are met in the most efficient manner

Worked directly with management to bring them up to date regarding stock inflow and outflow

Compiled inventory information and presented to management for effective decision making, which may include the need for restock

Provided accurate information on inventory to customers to guide them in their choice of items to order

Reviewed balance of inventory and count the items in stock

Initiated policy changes regarding inventory in the company

Investigated glitches in the warehouse inventory system

Performed managerial functions, including retraining members of staff of the warehouse if necessary

Set up schedules for the warehouse

Skills:

Customer Acquisition, Referral/Repeat Business Generation, Complaint Handling, Inventory Management

Education and Training

Beach Channel High Rockaway Park, NY

High School Diploma

06/2002

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