Office Manager Data Entry
Resume:
Tammy Proos
Grand Rapids, MI *****
**********@***.***
• Accomplished professional with a diverse background and acquired expertise in management and problem-solving. Known for exceptional customer service and communication skills. Seeking a challenging remote position in a dynamic organization that values professional growth and personal development.
Authorized to work in the US for any employer
Work Experience
Resident Assistant/Caregiver
Self Employed for occasional coverage (Not very active presently)-Grand Rapids, MI June 2006 to Present
• Assist with daily activities such as bathing, dressing, grooming, and medication administration
• Provide compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Perform light housekeeping duties such as laundry, dishwashing, tidying up patient living space for a comfortable environment
• Demonstrate empathy while supporting individuals coping with chronic illnesses or end-of-life situations Office Manager
United Methodist Community House-Grand Rapids, MI
September 2022 to July 2023
• Managed transportation dept while being the office manager of the Senior Center
• Coordinated and scheduled daily dispatch operations for the team of drivers
• Provided office support such as data entry, filing documents, maintaining records, inventory control and other tasks as needed
• Managed the preparation of financial reports per billing source, collected relevant data and recorded daily to cross reference billing including units used and quantity of meals both onsite and delivered Mobility Assistant
The Rapid-Grand Rapids, MI
March 2017 to August 2022
• Call center setting, answered incoming calls to schedule para transit rides for seniors and individuals with disabilities
• Handled customer calls referencing late pickups, cancellations, change of info in addition to a variety of questions and concern
• Scheduled seniors having a separate billing code, daily data entry and reporting, Managed dispatching for this department also averaging close to 20 drivers daily Scheduling Coordinator
Fields Fire Protection-Grand Rapids, MI
July 2015 to December 2016
• Managed and maintained scheduling system for sales and service technicians in a 4-state area
• Monitored and adjusted schedules in real-time to accommodate changes or emergencies
• Maintained accurate records of all scheduled activities, including cancellations, reschedules and service work coming due
• Improved customer satisfaction by providing accurate information about appointment and necessary schedules, keeping customers compliant with fire inspector and clients insurance provider Scheduling Coordinator/Account Manager
Fire Pros-Walker, MI
September 2013 to May 2015
• Scheduled technicians in a multi-state area to keep clients compliant in needed service inspections and replacement of equipment/sales of new equipment
• Served as the main point of contact for all client inquiries and issue resolution
• Adjusted schedules as necessary to account for client emergencies
• Analyzed data from customer surveys to identify areas for improvement in inspections, service or product offerings
• Managed a high-volume workload while maintaining attention to detail and meeting tight deadlines Account Specialist
Charter Communications-Walker, MI
July 2010 to July 2013
• Answered calls to sell cable television, internet and phone service, keeping up with required metrics of sales, call time, schedule adherence, etc.
• Keep customers wanting to cancel their services by addressing issues and adding value to current services
• Provide tech support with callers having problems with service and/or equipment
• Collaborated with team leaders to resolve complex customer problems, escalating issues only when absolutely necessary
• Identified opportunities for upselling and cross-selling products or services to existing customers, resulting in an increase in sales to adhere to required metrics New Business Development
United Commercial Services, Inc-Grand Rapids, MI
April 2008 to January 2010
• Identified and pursued new business opportunities, resulting in increased company revenue
• Negotiated contracts and pricing agreements with clients, ensuring mutually beneficial terms for both parties
• Wrote proposals, bids and completed RFQ to increase revenue
• Cultivated long-term client relationships through exceptional customer service/support Education
Associate in Arts (AA) in Business
Univ of Phoenix - Grand Rapids, MI
March 2004 to May 2007
Skills
• Client Service & Support, Consulting-Phone, Written & In Person
• Salesforce-Inside, Outside, B2B, Cold Calling, Negotiations, Business Development
• Inventory, Procurement, Cash Handling, Per Diem, Payables & Receivables
• Management-Teams, Individuals-Office to Field Tech Mgt History
• Order Entry, Data Entry, Proofreading & Editing
• Microsoft Office, Scheduling, Dispatch, Time, Inventory, Sales Software, Computer Skills, Internet Ethics
• Paratransit- Scheduling and Dispatching, Clients & Drivers
• Hospice Care, Mental & Physical Disabilities, Senior Care, Childcare, Special Needs
• From cleaning to sales personally well-rounded experience-Janitorial-Office to Industrial, Floor Care & Carpet Care, Window Cleaning (10+ years)
• Marketing Manager (5 years)
• Proposal Writing, RFQ and bidding experience in variety of industries
Contact this candidate