Customer Service District Manager
Resume:
JOHN MALONEY
DISTRICT MANAGEMENT / SALES PROFESSIONAL
CONTACT
PROFILE
**************@*****.***
Results-driven leader with extensive experience in multi-unit management, strategic planning, and operational excellence. I am consistent in achieving revenue growth and cost efficiency, while being a leader teams trust and look up to. I am skilled at team development, performance optimization, while implementing effective process improvements. I am conscientious in my approach to management to maintain high standards in all areas of my role. I am also highly skilled in all areas of sales due to the combination of pool equipment expertise and my ability to connect with anyone.
SKILLS
EXPERIENCE
Sales
Leadership Skills
Team Development
Training & Coaching
Communication
Creativity
Strategic thinking
District Manager – Leslie’s Pool Supplies
Orange/LA, CA
February 2021 – September 2024
Directly responsible for 20+ stores with a $20 million
P & L, overseeing 70+ personnel.
Provided leadership guidance to General Managers on how to best run their respective stores while meeting corporate goals.
Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
Conducted regular meetings with GM’s to ensure compliance with corporate policies, procedures and standards.
Developed store associates on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures and loss prevention guidelines.
Executed performance management processes to set up employees for success.
Reviewed financial statements from each location regularly and provided feedback for cost control initiatives.
Established positive relationships with GM’s, corporate representatives, vendors, customers, and other stakeholders in the district.
Enforced compliance with corporate policies and procedures.
Provided product feedback to leadership, recommending items to carry or discontinue.
Recruited and recommended qualified employees for open staff positions.
General Manager – Leslie’s Pool Supplies
Ontario, CA
November 2018 – September 2021
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Trained, developed, and promoted 4 team members into SM/GM roles.
Grew wholesale sales more than triple digits in 2019, converting store to PRO concept followed by my mid double-digit growth resulting in a 1000% wholesale growth over 3 years.
Cultivated a strong relationship with Jonathan’s Pools and helped grow their business from 25 to 500+ accounts and from a $0 to a $250k spend per year.
Developed and maintained loyal, long-term customer relationships through customer service acumen.
In October 2021, my role scaled to include district/region projects including multi-unit development consisting of 8 additional stores.
Was on the list for the High Potential Program which was an honor.
Built and maintained relationships with vendors and suppliers.
Recruited team members to maintain adequate staffing levels.
Used customer service feedback for improving operations and building brand loyalty.
Monitored store performance and identified opportunities for improvement.
Assistant Manager – Leslie’s Pool Supplies
Chino Hills, CA
May 2011 – November 2018
In addition to assisting GM with all day-to-day operations, I was instrumental in the recovery of that locations budget deficit.
Achieved Presidents Club in 2016 based on sales achievement.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
EDUCATION
Alta Loma High School
1984-1988
Chaffey Community College
1991-1993
General Education
Respiratory Therapy
REFERENCES
Tyler Topf
Account Manager
Raypak
Anthony Hatch
TVP
Leslie’s Pool Supplies
Ed Hernandez
DM
Leslie’s Pool Supplies
Patrick Stluka
Director of Labor Relations
Toyota Corporate
More employment history upon request
Contact this candidate