Business Development Call Center
Resume:
WANDA VIVIECA
ORLANDO, FL ***** · 407-***-****
*****.*******@*******.***
EXPERIENCE
September 2018 - Present
Accounting Manager - AIO Enterprise, LLC
Prepare Financial Statements, Financial Reporting, Cash Forecasting Budget/Forecast
Accounts Receivable, Accounts Payable, Bank and credit cards reconciliations, month end closing
Prepare payroll, payroll tax forms filing and sales tax filing.
Evaluate impact on operations, identifies potential problems, recommends, and implement appropriate strategies plan of action.
Business Development: Establish functional objectives in line with organizational goals
Job Cost analysis (standard cost, overheads, variances), job cost reconciliation
August 2022- July 2023
Executive Assistant - Lilac Health Group
Manage and maintain executives' schedules, appointments, and travel arrangements
Arrange and co-ordinate meetings and events
Draft, review and send communications on behalf of company executive(s)
Maintain various records and documents for company executive(s)
Conduct research, collect, and analyze data to prepare reports and documents
File and retrieve documents and reference materials
August 2021 – August 2022
COMMUNITY RELATIONS COORDINATOR/ADMINISTRATOR ASSISTANT - Amberlake Assisted Living, Kissimmee, Fl
Achieve and maintain 100% occupancy, with a waiting list by marketing, showing units, and following up with prospects.
Documenting weekly activities.
Go over potentials and move-ins during daily meetings
Prepare marketing materials for community tours and marketing events.
Coordinate with Manager and Health Care Coordinator to schedule move-ins and move-outs.
Meet evenings and weekends to accommodate prospects and family schedules.
Provide education and presentations to the public both internally and externally.
Coordinate and develop approved advertising.
Prompt and courteous response in answering incoming telephone calls.
Uphold confidentiality and Health Insurance and Portability and Accountability Act (HIPPA)
Assist in orientation of new residents.
Spends time in the referral settings outside of the facility providing marketing and sales in addition to conducting evaluations and assessments.
February 2020 – August 2021
BUSINESS DEVELOPMENT COORDINATOR - Consulate Health Care of Kissimmee, FL
Conducts tours of facility for prospective residents whether walk-ins or scheduled admissions.
Spends time in the referral settings outside of the facility providing marketing and sales in addition to conducting evaluations and assessments.
Reviews and coordinates with Liaison on patient acceptance.
Admissions and follows up accordingly. Tracks pre-admission referral activity daily.
Assigns attending physician.
Verification of payor source, i.e., Medicare, managed Care, Medicaid, Insurance.
For Medicaid pending, collect copy of date-stamped application prior to admission. All deviations require prior approval of Executive Director and RVPO.
Obtain prior approval number from payor on a per case basis when authorized.
Notify case manager and/or Director of Clinical Services of any potential risks.
Ensure level of care approval obtained and or OBRA screen (PASSAR, MIMR) when indicated.
Notify departments of anticipated admission.
Complete face sheet, attach to clinical screen, copy, and distribute to appropriate departments.
Contact the County Department of Social Service/Medicaid office to verify eligibility and determine estimate of co-pay/family participation amount when appropriate.
Tracks acute hospital admissions to ensure readmission of patients.
Coordinates weekend/ holiday admissions in conjunction with Liaisons.
Embrace Consulate Health Care’s five core values of compassion, honesty, integrity, respect, and passion, and incorporate them into the daily job function.
Demonstrates respect and compassion in every interaction.
Conducts oneself with the highest degree of honesty and integrity in every interaction.
Demonstrates a passion for caring as evidenced by interactions with co-workers, residents, families, and visitors.
JOB RELATED TRAINING
Florida Assisted Living Core Certified. License # 171243369
Basic Supervisor Technical Training 2/2004
Local Screener Hiring--Assessment/Interviewing Training 9/2004
ICMS--Conflict Management Essentials 8/2006
OWCP Training 10/2006
TSA EEO Workplace Diversity Training 9/2007
MCO PWD Pilot Alternate Procedure 8/2008
EDUCATION
OCTOBER 2002
CRIMINAL JUSTICE ASSOCIATES, FLORIDA METROPOLITAN UNIVERSITY
SKILLS
Advanced skills in applications such as Microsoft Word, Power Point, Microsoft Excel, Microsoft Access, Microsoft Outlook IShare, InfoPath, SABRE, WebTA, Paris, and PMIS, Point Click Care, navyHealth, Allscripts, Time management and ability to meet deadlines, Verbal and written communication skills, Strong organizational skills, and ability to multitask, Problem-solving and decision making, Proactivity and self-direction, Interpersonal skills, ADP, Bilingual fluent in Spanish and English
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