Customer Service Call Center
Resume:
Angela K. Lacey
Elkton, MD **921
*************@*****.***
Fit Summary:
Angela has over 15 years’ experience in call center environments. She has excellent customer service skills and is experienced in using computer programs such as Microsoft Office and other Bank specific programs. Angela also has experience dealing directly with clients. She has excellent communication skills and a natural love of helping people, which will make her a great addition to a team.
Professional Experience:
Barclays
(9/21/2021-Present
Resolution Elite Customer Care Manager
Taking inbound calls as well as call escalations
from Care agents, handling complex issue resolution on
accounts, processing payments, opening cases for
account issues requiring other departments,
updating account information, de-escalation of irate
customers, am a SME in multiple chat rooms including
my own. processed Balance Transfers, processed Credit
Line Increase applications.
Customer Care (Customer Service)
Cared for my mother who is unwell.
(11/2020-9/21/2021)
Barclays
(8/2020-11/2020)
Inbound Customer Assistance Specialist
Answering inbound calls from Customers who owe money to the bank, taking payments, assisting them to pay using Payment Plans and other tools at hand.
Core Skills:
• Seasoned Call Center Representative; Fraud Detection, Customer Service, Customer Retention, and Collections
• Clerical; Front Office Coordinator, Administrative Assistant, and Reception
• Multi-line Phones, Fax, Filing, Copying, Data Entry, Scheduling, Medical/Vision
Insurance Verification experience
• MS Office: 365, 2013, 2010
• Typing: 45 WPM
• Scrivener (For Writers)
Education:
College: DeVry University, Chicago, IL, (Dean’s List) GPA 3.50, 97 Credits achieved towards B of S in HR Management. Minor was in Psychology
High School: American School, Chicago, IL, A/B student, Majored in Business Math and English
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