Customer Service Representative

Tomeka Smith

***********@*******.*** 985-***-**** Bogalusa, LA

Summary

Seasoned professional with 20 years of customer service experience seeking a Sales Account Executive role. Excelled in sales and account management, consistently exceeding sales expectations by identifying upselling opportunities. Skilled in pipeline development, negotiation, and team leadership, poised to drive successful client relationships and revenue growth. Work Experience

ShiftKey

CNA - Certified Nursing Assistant Bogalusa, LA Jan 2019 - Present

• Provide exceptional patient care by responding to calls and assessing patient needs.

• Assist patients with daily activities and personal hygiene, encompassing bathing, dressing, mobility, and exercise.

• Support patients in various settings including nursing facilities, hospitals, private homes, and hospice care. Sunpro Solar

Customer Service Representative Bogalusa, LA Jun 2020 - Aug 2023

• Addressed customer inquiries and service requests through inbound calls, chats, and emails, ensuring prompt and effective resolution.

• Updated and maintained customer account information accurately through both manual and digital processes.

• Exceeded sales expectations by 25% through effective product recommendations and alternative options to customers. Chevron

General Manager Bogalusa, LA Feb 2017 - Oct 2020

• Managed daily operations, including inventory procurement and financial documentation, ensuring effective merchandise availability and accurate accounting.

• Developed staff work schedules and oversaw personnel management, including recruitment and termination processes to maintain optimal staffing levels.

• Executed daily bank deposits and cash handling responsibilities with a consistent track record of accuracy and accountability.

Complete Choice Community Care

Direct Service Worker Bogalusa, LA Dec 2015 - Jun 2020

• Assisted clients with daily personal care routines, ensuring their comfort and maintaining their dignity throughout activities such as bathing, dressing, and grooming.

• Managed medication schedules for multiple individuals, providing timely reminders and distribution of medicines as prescribed.

• Performed a variety of household tasks, including cooking and cleaning, to support clients in maintaining a safe and hygienic living environment.

Maximus Call Center

Customer Service Representative Bogalusa, LA Feb 2015 - Apr 2020

• Addressed customer inquiries and provided detailed information on products and services, ensuring clarity on service status and order deliveries.

• Managed and updated customer accounts with precision, supplying relevant account status information as required.

• Utilized sales acumen to identify and seize upselling opportunities, enhancing customer engagement and satisfaction. Ladner Caregiver LLC

Direct Service Worker Bogalusa, LA Apr 2013 - Aug 2019

• Provided comprehensive support for daily living activities, including cleaning, cooking, and personal hygiene for elderly clients.

• Stepped in as a reliable substitute to ensure continuity of care during staff absences.

• Enhanced quality of life for clients by assisting with routine tasks and promoting a safe, nurturing environment. Independent Contractor position

CNA - Certified Nursing Assistant Bogalusa, LA Feb 2011 - Dec 2018

• Provided essential backup support for healthcare facilities by stepping in for absent staff on an as-needed basis, ensuring continuity of patient care services.

• Traveled to multiple locations to deliver consistent and compassionate care to patients, adapting to diverse healthcare environments.

Client Logic

Customer Service Representative Bogalusa, LA Jan 2007 - Jul 2011

• Addressed customer inquiries through multiple channels including phone, email, and chat, ensuring resolution of issues and maintaining high satisfaction levels.

• Enhanced sales by recommending additional products and services, contributing to upsell efforts during customer interactions.

• Delivered technical support and alternative solutions for products, accurately documenting customer interactions and updates in account management systems.

DIRECTV

Data Entry/Customer Service Bogalusa, LA Jan 2004 - Jul 2007

• Assisted with customer inquiries and service requests via calls, chats, and emails, facilitating order placement, return processing, and shipment tracking.

• Audited customer accounts to identify and resolve issues, accurately recorded data in the database, and utilized feedback to enhance satisfaction metrics.

Education

North Shore Community College

Technical school in Patient Care Technician, Patient Care Technician Bogalusa, LA May 2019 Northshore Technical Community College

Technical school in Medical Billing & Coding, Medical Billing & Coding Bogalusa, LA May 2017 Certifications

First Aid Certification

CNA

State Tested Nursing Assistant

CPR Certification

BLS Certification

Skills

Multilingual (8 Years), HIPAA Compliance, Administrative Experience (10+ Years), Customer Service (9 Years), Dementia Knowledge, Cashiering (8 Years), Patient Bathing, Organizational Skills (10+ Years), Microsoft Word (10+ Years), Microsoft PowerPoint (8 Years), Hospice and Palliative Care, Sales (5 Years), Data Entry (7 Years), Typing

(10+ Years), Phone Etiquette (10+ Years), Pos, Patient Care, Microsoft Excel (10+ Years), Infection Control, Cold Calling (10+ Years), Microsoft Office (10+ Years), Feeding Assistance, Patient Assistance, Infection Control Standards, Medical Billing, Medical Coding, Laundry, Caregiving, Hospital Experience, Alzheimer's Care, Case Management, Medical Records, Venipuncture, Office Management, Nursing, Home Care, Food Preparation, Computer Operation, Medical Terminology, Anatomy Knowledge, Vital Signs, Medical Office Experience, Computer Skills, Collaboration, Relationship Building, Product Knowledge, Sales Process, Prospecting

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