Customer Service Bank Teller

HLUPILE LINA

LEDWABA

**************@*****.***

*** ******** ********* *******

071*******

Gauteng

SUMMARY

Highly focused and dependable Bank Teller with excellent customer service and cash management record. Adept at handling multiple customer requests and concerns with the utmost professionalism and courtesy. Able to work well independently with little to no supervision or in coordination with tellers and other bank staff. OBJECTIVE

I wish to collaborate in a

work environment where I

can put my knowledge and

skills into practice, aiming

always at the benefit and

growth of the organisation

and professional growth.

SKILLS

Handling of cash

Customer confidentiality

Sales

Teamwork

Cash drawer balancing

Customer service

Able to multitask and is

deadline orientated

Pays attention to detail

and display a high level of

integrity

Strong people skills with

the ability to work under

pressure

Excellent organisational

and planning skills with

the ability to prioritise

time and work effectively.

PROFESSIONAL EXPERIENCE

RECEPTION

Absa May 2023 - July 2023

Perform front of house operational services including receiving calls, taking of messages, making calls on behalf of employees.Provide a reception service including receiving visitors and directing them towards endorsed appointments. Responsible for the booking service of boardrooms and parking. Receiving and sorting post,and contacting recipient employees for collection. Assist with administration for project works and special tasks. E BANKER

FNB August 2018 - December 2018

Assist customers with online banking process and setup of pending application.Process business applications for internet banking including verification of owners and system setup.Help customers with questions and issues regarding online banking and bill payment.Administer and support online banking products,including ATMs,debit cards,and online bill paying services . Respond to all customer issues and enquiries about online tools and products.

TELLER, CUSTOMER SERVICE, BULK AND TREASURY CLERK Absa August 2009 - September 2017

Daily cash control and balancing.Managing cash at teller station.Replenishing of cash at tills. Providing customer service.Identify sales and cross selling opportunities. Follow offline procedures and comply with code of banking practise.Report suspicious transactions as per money laundering control framework.Answer questions about account types and banking products.Review and explain account charges.Assist customers with replacing lost or stolen credit or debit cards.Processing wire transfers and other complex transactions. EDUCATION

MATRIC

Sir Pierre Van Ryneveld High School 2005

CERTIFICATE IN BANKING ( NQF 5)

Absa Learnership 2013

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