Customer Service Quality

ALEXANDRA MICHELENA

Mission, TX *****

210-***-**** - ********@*****.***

SKILLS

• Communication

• Customer Service

• Interpersonal Skills

• Empathy

• Problem Solving

• Exceptional customer service

• Hospitality service expertise

• Memory retention

• Cleanliness standards

• Clinical judgment

PROFESSIONAL SUMMARY

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

WORK HISTORY

01/2024 to 07/2024 Server

Hoop and Barrel – Midland, TX

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Served food and beverages promptly with focused attention to customer needs.

• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Trained servers on order management, food service quality and how to build rapport with guests.

• Welcomed and greeted guests before presenting special menu items to clients.

• Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.

• Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.

• Enforced compliance with food safety and sanitation standards throughout restaurant.

• Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.

05/2023 to 08/2023 Store Associate

Catillac Style – Ruidoso, NM

• Greeted customers, helped locate merchandise, and suggested suitable options.

• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.

• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.

• Increased customer satisfaction by providing efficient and friendly service while handling transactions.

• Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.

• Maintained tidy and organized store to comply with cleanliness standards.

• Handled cash register operations accurately, balancing drawers at the end of each shift.

• Answered questions about store policies and addressed customer concerns.

• Assisted with inventory management, ensuring accurate counts and proper storage of products.

05/2022 to 08/2022 Beverage Cart Attendant

Alto Lakes Golf & Country Club – Alto, NM

• Implemented safe working policies and food handling while maintaining impeccable service

• Stocked beverage cart fully to engage in rounds on golf course

• Attended to members and member guests to furnish food and beverage items

• Prepared and served cold beverages to guests

• Recommended and served alcoholic beverages to patrons during high-volume shifts

• Greeted guests with friendliness and professionalism

• Effectively multitasked within fast-paced environment

• Offered product samples, answered questions and suggested products

• Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption

• Suggested additional items and offered samples of weekly promotional items to increase store sales

05/2019 to 08/2021 Cart Barn Attendant

Alto Lakes Golf & Country Club – Alto, NM

• Brought out carts in the morning to front of country club so members could easily access them

• Picked range every week to ensure the driving range was always stocked with golf balls

• Washed balls 4 times a week so the practice balls were always clean for members

• Set up the chipping green with practice balls and a ball picker so members could get balls if no one was able to come and help themselves

• Put waters in all of the golf carts everyday

• Pulled all the pins on the course at night and put everything away on the practice areas

• Collected all the trash on the golf course

02/2016 to 05/2019 Pro Shop Attendant

Alto Lakes Golf & Country Club – Alto, NM

• Organized store by returning merchandise to proper areas and restocked displays

• Stocked shelves and supplies and organized displays to focus customer attention on specific items

• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items

• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current

• Recommended merchandise to customers based on needs and preferences

• Escorted customers to products and pointed out complementary items to boost store sales

• Stayed up to date on store promotions, payment policies and security practices

• Recommended optimal merchandise based on customer needs and desires

• Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products

02/2015 to 12/2016 Restaurant Busser

Alto lakes – Alto, NM

• Cleared, cleaned and sanitized booth and chair cushions and tables

• Cleared tables to maintain high turnover rate and minimize wait times

• Maintained table setting by removing courses as completed and replenishing utensils

• Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations

• Served water, coffee and soft drinks and offered refills to promote excellent customer service

• Transported filled bus tubs to kitchen dishwashing area

• Restocked condiments and drink station supplies to maintain customer satisfaction

• Organized bus cart and returned to side station after each use

• Went above and beyond expectations by helping with various tasks to support teammates and provide customer service

• Wiped down and cleaned chairs, booths and highchairs

• Maintained table settings by removing courses, replacing utensils and refilling beverages

• Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters

• Followed safety and sanitation guidelines in accordance with local health regulations

• Helped employees complete required activities during peak periods

• Notified manager of issues with equipment or breakage

• Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies

EDUCATION

High School Diploma

Will obtain any and all certifications needed

Contact this candidate