Customer Service Pharmacy Technician
Resume:
Chelsa Dunaway
Defuniak Springs, FL *****
**************@*****.***
My goal is to locate long-term employment that will enable me to use my skills of communication with either children or adults. I have been known for precise and accurate pharmaceutical care and exceptional customer service in a fast-paced and pleasant work environment. I enjoy working hard and do not mind challenges.
Professional Florida Pharmaceutical License - RPT13833 Authorized to work in the US for any employer
Work Experience
Housekeeping
The Manor at Bluewater Bay - Niceville, FL
October 2022 to Present
As a housekeeper at a Retirement home, my role is absolutely crucial to maintaining a clean, safe, and comfortable environment for the residents:
1. Cleaning and Sanitization: Effectively clean and sanitize residents' rooms, common areas, and facilities, ensuring a healthy and hygienic environment. 2. Room Preparation: Prepare residents' rooms by making beds, changing linens, restocking essentials, and organizing personal belongings, ensuring a welcoming and comfortable atmosphere. 3. Maintenance: Report any maintenance issues promptly to ensure prompt repairs, contributing to the overall safety and satisfaction of residents.
4. Laundry Services: Manage residents' laundry needs, including washing, folding, and organizing clothes, bedding, and towels.
5. Safety Compliance: Follow all safety protocols and maintain knowledge of infection control procedures to minimize the risk of accidents or infections within the facility. 6. Attention to Detail: Pay close attention to specifics in residents' preferences, such as cleaning techniques, preferred products, or any unique requests, reflecting personalized care and attention. 7. Team Collaboration: Work collaboratively with other staff members, including nurses, administrators, and maintenance personnel, to ensure effective communication and coordinated efforts towards meeting residents' needs.
8. Communication Skills: Effectively communicate with residents, their families, and staff, demonstrating empathy, active listening, and being responsive to their concerns, inquiries, or special requests. 9. Time Management: Efficiently manage tasks and prioritize responsibilities to meet daily, weekly, and monthly goals without compromising quality or resident satisfaction. 10. Compassionate Approach: Demonstrate a compassionate and friendly demeanor towards residents, always recognizing their individuality and unique circumstances. Pharmacy Technician
Winn Dixie Pharmacy - Niceville, FL
March 2019 to Present
Enter prescriptions into computer with accuracy using Winn Dixie computer system
Answer incoming phone calls and questions from patients and doctors Call the doctor's office with questions and refills on medications Make sure we have updated address, phone number and allergies on file for every patient Pharmacy Technician
CVS Pharmacy - Niceville, FL
November 2010 to January 2019
Enter and maintain prescription data using CVS computer system Answer incoming phone calls and field patient questions Contact doctor's offices or hospitals to clarify prescription information Disburse completed and confirmed prescriptions to patients Answer patient questions and address customer service issues when they arise Assist the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed
Pharmacy Technician
Walgreens Pharmacy - Crestview, FL
August 2008 to August 2010
Needed employment closer to home)
Communicate effectively with doctor's offices and hospitals to clarify prescriptions
Utilize Walgreens software to enter and maintain prescription information Support the pharmacist by assuring medication inventory is adequate and placing medication orders as required
Handle phone calls and patient questions
Dispense completed and confirmed prescriptions to patients Address customer service issues if they arise and answer patient questions Pharmacy Technician
Walmart Pharmacy - Crestview, FL
June 2003 to January 2008
Seeking employment with certification offer)
Started as a cashier in the Pharmacy and received on the job training to become a Registered Pharmacy Technician
Handled phone calls and patient questions
Called doctor's offices and hospitals to clarify prescription information Maintained and transcribed prescription data using our computer system Disbursed completed and confirmed prescriptions to patients Addressed customer service issues when they arose
Maintained inventory, as directed by the pharmacist and placed medication orders when instructed
Assisted in working with associates in the over the counter pharmacy department putting up and rotating drugs
Education
High school diploma in Communication
Northwest Florida State College - Northwest, Florida, US August 2013 to December 2013
High school or equivalent
Niceville High School - Niceville, FL
June 1998
Skills
• Cash Handling
• Inventory
• Pharmacy
• Word
• Typing
• Customer Service
• Billing
• compounding
• Data Entry
• Time Management
• Microsoft Office
• Microsoft Word
• Outlook
• English
• Pharmacy Technician Experience
• Insurance Verification
• Medical Billing
Certifications and Licenses
Active State Board of Pharmacy Registered Technician
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