Customer Service Level 1
Resume:
Psilky Herschelle Scott
Background Investigator, Level 1 - CACI International Inc
San Antonio, TX 78247
***********@*****.***
Seeking employment with local, state, or Federal government in Personnel or Physical Security, or other Investigation, Administrative/Customer Service positions in the Richmond VA area. Work Experience
Armed Security Professional, Level 3, Commissioned Allied Universal Security Services, Systems and Solutions-San Antonio, TX November 2018 to Present
Monitors by video all entry and exits points through out client sites, identify any suspicious activities that may require action and po problem solving, patrol clients facilities for inspections to ensure entry and exit points are secure; Provide access control through electronic badge access for all employees, customers vendors, monitor access control systems via CCTV Video and facilities screening equipments; Ability to identify report suspicious activities. Escort contractors, visit on site to destinations. Background Investigator, Level 1
CACI International Inc-San Antonio, TX
January 2017 to Present
• Conduct comprehensive interviews with subjects, employers, associates, references, and other knowledgeable individuals and review appropriate records to obtain facts to resolve all material issues in a case to establish the background, reputation, character, suitability, or qualifications of the subject under investigation.
• Documented all information received and submitted a detailed report of investigation within a strict timeline
• Exceptional written and oral communication skills, such as typing detailed reports 1-20 pages in length
• Excellent time management skills, and a sense of mission in support of national security initiatives
• Impeccable work ethics, integrity, and "can do" attitude
• Ability to sit, type, stand or walk for long periods of time
• Personal computer compatible with Microsoft applications. Assists in the identification, acquisition, review and analysis of voluminous records obtained during investigations.
• Utilizes various databases available to determine relevant records and advance an investigation.
• Provide testimony about information obtained through the review and analysis of voluminous records, including medical records.
Detention Officer
Bexar County Sheriff's Department-San Antonio, TX
January 2016 to December 2016
Work in the Bexar County jail detention department in a dangerous and high-level risk environment overseeing the safe imprisonment of inmates. Report inappropriate activities and manage conflict between inmates. Work to ensure the safe confinement of inmates in a variety of settings, overseeing inmates after they have been arrested and before they go to trial.
• Received and processed inmates into assigned units; searched inmates and personal property for contraband. Patrolled jail area periodically to insure security and maintain order.
• Supervised inmates during meals, personal hygiene and related activities for conformance to institutional rules, regulations and procedures. Ensured all medications to inmates are consumed.
• Records visits; inspects items brought into the unit; checks incoming and outgoing mail.
• Investigates critical incidents within assigned unit, and notify supervisory of all incidents. Performs related tasks as required.
Administrative Assistant ll, Product Development Unit L-3 Communications- Mission Integration Division-Greenville, TX May 2012 to September 2015
• Reported directly to one Manager and support four Supervisors in a busy unit of 72 Engineers, excellent communications and support skills, and ability to communicate and work well with all levels within the organization and public
• Prepared travel requests, expense vouchers, received bids, labor corrections, statistical and month- end reports, carry out office procedures and guidelines related to specific tasks in timely matter, three or more years of transportation and delivery experience, use of company vehicles around plant operations, flexible to accommodate required overtime when required
• Access to timecards for supervisors, arrange conference room meetings, requisition supplies, create and maintain office files.
Contractor
Superior Technology Services/Federal Deposit Insurance Corporation-Dallas, TX June 2011 to November 2011
Lead Security Specialist lll
• Point of Contact for Personnel Security Office and external agencies, assign work load, monitor performance of 6 Contractor Personnel
• Prepared Office of Personnel Management (OPM) personnel security forms for FDIC employees and contractors using Personnel Investigation Process Systems (PIPS)
• Performed electronic Background Investigation (BI) pre-employment suitability/security checks using agency approved databases (LexisNexis and CBC Innovis), make notations for Adjudication, create fingerprint records to submit to Joint Personnel Adjudications System (JPAS). Personal computer compatible with Microsoft applications. Assists in the identification, acquisition, review and analysis of voluminous records obtained during investigations.
• Utilizes various databases available to determine relevant records and advance an investigation.
• Provide testimony about information obtained through the review and analysis of voluminous records, including medical records.
Personnel Security Specialist lll, CIVPOL Security Department of State/DynCorp International, Industrial Security-Fort Worth, TX June 2009 to February 2011
• Updated and track Personnel Security Clearances through JPAS
• Investigate security files, train new-hire personnel for Defense Security Services (DSS) requirements
• Processed documentation to obtain first-time Industrial Security clearances through Electronic Questionnaire for Investigation Processing (E QIP), or continuation of current clearances.
• Deployed overseas to perform Personnel Security Clearances in Baghdad, Iraq and Kabul, Afghanistan Experience in performing administrative or legal support work, including creation and maintenance of electronic files.
USIS Contractor
Department of Homeland Security-Dallas, TX
June 2002 to January 2009
Personnel Security Specialist III/ Adjudicator
• Evaluated data contained in a background investigation, and relevant reports pertaining to the case to determine individual suitability for employment and secure access to classified information
• Managed over 100 case files per year for individuals seeking employment or continuance with Government or Contract agency from initial request, through issuance of clearance, or notification of unsuitability
• Responsible for providing COMSEC Logistics Support within Special Access Programs (SAPs) supporting Department of Homeland Security (DHS).
• Possess and demonstrated sufficient knowledge of the English language to compose correspondence, summarize information and write case narratives.
• Experience in performing administrative or legal support work, including creation and maintenance of electronic files.
• Experience in case management, docket management or court administration systems. Personal computer compatible with Microsoft applications. Assists in the identification, acquisition, review and analysis of voluminous records obtained during investigations.
• Utilizes various databases available to determine relevant records and advance an investigation.
• Provide testimony about information obtained through the review and analysis of voluminous records, including medical records.
Transportation/Supply/Weapons Specialist
U.S. Army
July 1991 to July 1993
Supply Clerk/ Weapons. Transportation, Inspection and Issuing of company supplies. Education
A.A. in Criminal Justice
Brookhaven College - Farmers Branch, TX
Skills
• SECURITY (8 years)
• DISPATCHER
• CONSOLE DISPATCH OPERATOR (3 years)
• CCTV
• Product Development
• Case Management
• Databases
• Conflict Management
• Law Enforcement
• Military Experience
• DoD Experience
• Intelligence Experience
• System Administration
• Surveillance
• Supervising experience
• Microsoft Excel
• Microsoft Word
• Communication skills
• Customer service
Military Service
Branch: United States Army
Rank: n/a
Supply/ Specialist, transportation, inspection and issuing company supplies. Certifications and Licenses
Level 3 Commissioned Officer
Present
First Aid Certification
CPR Certification
Secret Clearance
Top Secret Clearance
TS/SCI
Guard Card
Private Investigator License
Armed Security License
Additional Information
RELEVANT SKILLS:
• Joint Integrity Case Mgmt. Systems (JICMS)
• Joint Personnel Adjudications System (JPAS)
• Live Scan Civilian Applicant System (CAS)
• Central Indexing Systems (CIS)
• Security/Dispatcher, guard services, monitoring, consulting
Contact this candidate