Software Engineer Strategic Planning

NISITH DASH *****.**@*****.*** • 480-***-**** • Phoenix AZ, USA • LinkedIn

Summary

Sr. Software Engineer responsible for strategic planning and execution of high-impact greenfield and legacy modernization initiatives for various enterprise clients and early-stage consumer startups.

Expertise in designing and implementing scalable and high-throughput systems to meet critical business needs and achieve KPIs on revenue growth, customer engagement and operational efficiency.

Proficient in distributed computing, domain-driven, event-driven architectures, cloud-native serverless computing, portfolio rationalization, cloud migration, trade-off analysis, security, data governance, agile methodologies and DevOps practices.

Professional Experience

Aflac Insurance, Project Delivery Lead Apr 2023 – Current

Added 75k in new customer accounts by securely migrating insurance policies from Genelco to Wynsure platform. Scaled up claims and disbursement workflows to handle 800k increase in billing and claims transaction volumes.

Achieved a 20% reduction in recurring P1 customer issues by fixing multiple ledger reconciliation issues. This led to a 30% reduction in time spent on bug triage and workaround fixes.

Corebridge Financial, Engineering Lead Feb 2022 - Mar 2023

Successfully integrated with Delta Data hub to centralize the management of gold copies of AIG mutual fund assets. Achieved KPIs for data quality and auditability, eliminating manual ETL workflows used earlier to manage this data.

Onboarded SaaS product, Loopio to manage the RFP process across the enterprise. Enabled on-demand collaboration among SMEs to cut down response and follow-up times by 60%.

Optimized IT governance processes and incorporated compliance checks into the CI/CD pipeline, cutting the review/approval time for design, build, and deployment for new features by 25%.

Successfully led the enterprise enablement team to deliver on cross-cutting initiatives to rebrand back-office microsites, migrate some internal systems to the cloud and reconfigure 3rd party integrations, following a corporate spin-off.

Unicon Inc, Sr. Software Engineer Apr 2015 - Jan 2022

Drove a 60% increase in daily active users and 90% increase in meeting completion rate by building an MVP for SkillCycle. Built an AWS serverless platform, leveraging event driven scaling with Lambdas, SQS, Aurora and Webhooks.

Reduced SME workloads by 65% and exam authoring time by 90% by implementing a new platform to automate Cisco’s CCIE and CCNA certification programs. Managed a team of 4 engineers to deliver foundational APIs and use cases.

Delivered a suite cloud-native microservices on AWS for Macmillan Publishers to enable real time grade synchronization of test scores from iClicker accounts of students to both Canvas and Blackboard LMS gradebooks.

Improved signup completion rates by 30% for California Community College uPortal by A/B testing and optimizing key drop-off points in the registration workflow.

Achieved a NPS score of 75%+ from our K12 and EdTech partners by prioritizing their feature requests and bugs for the CAS SSO releases and developing an upgrade roadmap for them after each major release.

Built a Learner Record Store (LRS) to store competency-based assertions for learners by implementing a data pipeline to capture learning activities from multiple LMS platforms.

Parchment (Instructure), Software Engineer Nov 2013 - Apr 2015

Architected B2B platform APIs for secure exchange of academic credentials between 6000 K-12 schools and college institutions, scaling up data processing pipeline to handle 10 million transcripts, annually.

E*TRADE Financial Inc, Staff Software Engineer Feb 2011 – Mar 2013

Optimized retail brokerage customer journeys by enhancing registration workflows through the implementation of strategies such as progressive disclosures, instant identity verification, and real-time progress tracking.

Spearheaded the roll out of E*TRADE community discussion forums for retail brokerage customers. Implemented a tiered moderation workflow using automated and human filters to reduce the false negative rate by 90%.

Visible Path Inc, Software Engineer Jun 2006 - Aug 2008

Designed and implemented a distributed, evergreen caching service to improve the hit ratio by 70%. Devised strategy to improve cold start issues for new users leading to an increase in average user session duration by 25%.

Patni Computer Systems, Software Specialist

Migrated the quote calculators for life and annuities products for Genworth Financial from legacy OpenVMS Vax6.2 system to SOAP webservices. Achieved better visualization, orchestration and monitoring of ETL workflows using BPM tools.

Tata Consultancy Services, IT Analyst

Led a team of 6 engineers through the phases of requirement discovery, planning, design and implementation for 2 greenfield back-office systems for Experian. Customized web framework with purpose-built plugins to support RBAC and universal keyboard accessibility across the site.

Technical Skills

Languages: Java, J2EE, JavaScript, SQL, PL/SQL, Python, C#

Cloud: AWS (EC2, S3, IAM, Cognito, Lambda, API Gateways, DynamoDB, Aurora, SQS, SES, Elasticache, CloudFormation)

Frameworks: Spring Boot, Spring Data, Spring Integration, Spring Cloud, Apache Kafka,

Data Storage: PostgreSQL, Oracle, MongoDB, Redis, Memcached, EhCache

Frontend: Node.js, React, GraphQL, TypeScript, TypeORM, jQuery, HTML5, JSON, XML, CSS

DevOps/Tools: Maven, Jenkins, Docker, Splunk, AppDynamics, SonarQube, Veracode, Apigee, Talend, PEGA, Calendly

Security: OIDC, OAuth, JWT, SAML, SSL/TLS, Okta, CAS SSO, Veracode, SonarQube

Modeling: UML (Sequence, Class, Component Diagrams), C4, Lucid Chart, Miro, Visio

Education

Master of Science, Computer Science - Syracuse University, NY

Bachelor of Engineering, Computer Science & Engineering - Utkal University, India

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