Customer Service Account Manager

Srividhya Mariappan

Objective

“Detail-oriented and highly focused account manager with strong value generation and client service records, project management skills and the ability to work independently seeking position with a fast-paced company that will provide additional opportunities for career advancement.”

“Obtain a position as a customer service representative with a company that allows for the application of strong organizational, communication and customer retention skills when interacting with clients and providing them with the level of support they expect”.

Working Experience

I worked at SHIVA SYSTEMS, India for past 13 years in various roles, Listed below.

Accounts Manager / Sales Executive / Service -in- Charge / finally designated as Admin- In-charge.

Accounts Manager

Preparing Income Tax Report in weekly, monthly & annually.

Filling GST every month for 3 different companies.

Maintaining 3 different company accounts.

Preparing monthly balance sheet 3 different companies.

Weekly prepare creditors & debtors List.

Weekly once release the payment to parties.

Daily bank reconciliation.

Daily checking sales register / service Register.

Sales Executive

Order Taking Institution / Corporate / Government

Answer customer’s questions about products, price, availability, uses and credit terms.

Work Closely with company executives to identify new business opportunities.

Delivery exceptional account service to strengthen customer loyalty.

Train sales teams on educational products at seminars and special events.

Service In-Charge

Effectively supervised day-to-day front-end operations of a busy customer service department.

Hired, trained, and mentored top customer service agents and front-end staff.

Implemented ambitions customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.

Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.

Managed and updated the customer loyalty program.

Assisted store guests with all client concern, including replacement, refunds, returns, and service warranties.

Administrative – In-Charge

Monitored daily and weekly schedules and monthly calendar obligations for all employees.

Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

Organized and maintained filling and document management systems.

Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

Performed complex administrative management of sensitive and confidential issues.

Assisted with administrative tasks, including filling, answering phones, reports, organizing events and clerical.

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management

Maintained attendance records, taking note of staff vacation time, sick days and personal days.

Reported all suggestions, employee issues and building issues directly to the Director. Worked closely with the Director to make sure all requirements were met.

Certificates

Junior Grade Type - writing in English with distinction

Senior Grade Type - writing in English II Class.

Educational Qualification

Bachelor of Commerce in Institute of Madurai Kamaraj University, 2006.

Completed Higher Secondary Course in Kshatriya Girls Higher Secondary School, 2003.

Completed SSLC in Kshatriya Girls Higher Secondary School, 2001.

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