Customer Service Accounts Receivable

Melanie T. Gunkel

** ***** **** *****

Rehoboth Beach, DE 19971

********@*******.*** Cell: 302-***-****

home office:302-***-****

Customer Service & Administration with thirty-five years plus experience. Excellent organizational skills with hands on technical knowledge, attention to detail, memory for details and strong work ethic. Work effectively in a fast-paced environment and consistently prioritized tasks and met deadlines.

Yearly salary requested for full-time starting $49,000 but very neg./part-time starting $27,000 Summary of Strengths & Qualifications

Accounts Receivable/Payable

Collections

Learning Programs in reasonable time

Customer Satisfaction Enhancement

Quickbooks

Multitasking

Scheduling

Special Ordering

Handling & Resolution

Professional Experience

Premier Community Association Management 2022 to 4/2024 Community Manager

Working with Developer or Board of Directors on daily management of their Condominiums, Homeowners Associations

Performing inspections of the community, architectural applications

Creating work orders, access key cards, key fobs for homeowners to access amenities such as pool, clubhouse, tennis, pickleball courts

Working with vendors on repair, maintenance, quarterly inspections

Verifying and authorizing payments on vendor invoices,

Scheduling Board of Director, quarterly, annual, budget, meetings Walgreens $15.00hr 2021 to 2022

Shift Lead

Run appropriate opening & closing procedures as assisgned in the absence of store manager, including all required systems start-ups

Performed cash handling operations including bank deposits

Completed product returns, order voids, customer refunds, cash drops to the safe & provided change as requested to cash registers

Assist the pharmacy with customers, handle the photo orders, passports, special orders for customers

Ensuring the floor and stock room are ready for the business day First Collect – Lewes, DE $11.00hr 2018 to 2019

Support Staff

Credit disputes

Place of employment, social security number, address, and phone number search

merging accounts in CRS program

Walmart $11.00hr 2017 to 2018

Cashier

Premier Property and Pool Management $15.00hr 2014 to 2017 Office Manager/Assistant Property Manager

Assisting board members, homeowners, unit owners with issues within community

Creating work orders, access key cards/fobs for new home/unit owners for clubhouse & pool access

Day to day management & maintenance of the community or condo associations M&T Bank – Millsboro, DE $11.50hr 2007 to 2014

Telephone Banking Representative

Assisting bank customers with their deposit accounts

Assisting customers with title and warranty information on loans

Assisting customers in the understanding of overdrafts to accounts and advising on handling account to avoid future overdrafts

Receiving incoming calls from customers about their deposit accounts and installment loans Long & Foster Realty — Rehoboth Beach & Fenwick Island, DE $10.50hr 2001 - 2007 Front Desk Administrative Assistant/Advertising

Receiving incoming calls directing to the proper agent or agents.

Coordinating the office advertising with major local and regional publications Keeping accurate and up to date office listings

$20.00hr

Spherion/Dell Computers – Round Rock, TX $11.00hr 2000 - 2001 Dell Battery Recall Project

Receiving incoming calls assisting Dell customers in ordering replacement & new batteries

Expediting orders for the replacement batteries

Building and maintaining the customer and equipment spreadsheets References for Melanie T. Gunkel

Tammy Ray – 302-***-****, 19 Merganser Rd., Georgetown, DE 19947 Alexis Janusiewicz – 302-***-****, 20396 Blueberry Dr., Lincoln, DE 19960 Sharon McDonald – 609-***-****, 24 Love Creek Dr., Lewes, DE 19958 Darlene Ford - 02-519-0995, 22707 Camp Arrowhead Rd., Lewes, DE 19958 Negotiable

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