Quality Assurance Business Analyst
Resume:
Rachael Peterson
********@*****.***
CORE COMPETENCIES -
Quality analysis, data lifecycle, data-mining, internal quality assurance, Beta testing, parallel testing, data consolidation, reporting, report consolidation, tracking matrix creation, productivity tracking, management skills including team motivation, team cohesion, and synergistic management, effective independently or as part of a team, written and oral communication, technical writing, detail oriented, use of logic and comprehensive reasoning, life-long learner, self-starter, strong remote work skills.
Technical Skills:
Proficient in MS Office system including Outlook, Word, PowerPoint, Excel, and some Access, with demonstrated competency reading data from a SQL backed system, learning in-house computing systems and database management tools, Stellaware, life-long learner, with significant web-based learning skills. Rudimentary skills in SQL and R programing language.
*Approved DHS Clearance
JOB HISTORY
2022-2024 RELI Group OED-ITMSS Business Analyst
Full-time position supporting the federal government's Operations and Engineering Division within TSA.
Provided subject matter expertise and support for development, implementation, and maintenance of an automated ingestion process for all TSA infrastructure equipment into the tracking database known as TOTAL using Access Database. This database includes well over four-hundred thousand individual entries, multiple reports, and tracks data on multiple dimensions, including for engineering, networking, and business use-cases.
Creates detailed task instructions, job aids, and other supporting documentation to ensure continuity of work
Analyze, normalize, ingest, and quality check all host data from government sources entering TSA's infrastructure tracking database
Developed and provides subject matter expertise for all infrastructure equipment tracking for TSAs OED, including ad hoc reports on warranty expirations, locations by make/model or other attribute, and all other customer requests related to TSA infrastructure equipment reporting.
Create and maintain reports on project finances and funding use related to areas of TSA infrastructure including data visualization in Excel and data consolidation using VBA scripts
Create PowerPoint presentations for senior leadership updating all monthly OED projects, typically upwards of thirty detailed slides
Special achievements:
Two-time Ruby GEM Award and One-time Diamond Gem Award recipient for outstanding performance
oProvided outstanding above and beyond coverage for weekly high visibility project reports to senior management and receiving a customer shoutout
oProvided outstanding collaboration to develop quarterly and monthly team metrics, meeting with stakeholders to acquire subject matter expertise, developing data visuals, and ultimately providing a metrics report for senior management officials
2021-2021 Huntington National Bank - Training and Development Supervisor
●Schedules colleague training times
●Manages team dynamics
●Tracks team PTO/attendance and provides feedback
●Provides project overview and initiation
●Maintains internal QA via matrix
●Writes process procedures
●Created matrix to track productivity
2020-2021 Huntington National Bank - File room administrator (Hired from contract position after six months due to exceptional performance)
●Quality Assurance via accurate filing
●Routinely exceeded productivity goals
●Closed reports at end of data lifecycle
●Using in-house systems to complete tasks and meet productivity goals
2020-2020 Huntington (Aerotek) - File room administrator
●Quality Assurance via accurate filing ● Closed reports at end of data lifecycle
2019-2020 Stellarware (Aerotek) Data Entry/Data Quality Assurance Analyst
●Inputs “new hire” information using stellarware and in-house state government programs and websites
●Provides quality customer service answering phones and resetting passwords for online access
●Makes additions and corrects to customer online profiles to assure data quality
2018-2019 Home Depot - Paint Department Computing Specialist - detailed knowledge of products and brands, color comprehension, customer service skills, learned and exhibited competency with in-house
computerized paint program, order system and tint dispenser
2016-2018 Direct Chassis Link, INC - Data Quality Analyst
●Provide data quality assurance by means of several forms of analysis
●Use of web based in-house sites and external databases in order to mine data about chassis movements between ports
●Use of analytics, logic, and pattern recognition to locate faulty or missing data
●Assisted in design and parallel testing of production environment for new in-house
data quality assurance system, and assisted in training AI systems to recognize data irregularities
●Used Excel for reporting including generating ingestion reports for in-house system
●Report consolidation using multiple data sources including mined data and SQL backed in-house data
2014-2016 Primrose Preparatory Pre-school
EPS II teacher – creation and presentation of age appropriate academics based on the Primrose teaching guide, maintained individual student files tracking social, emotional, physical and academic growth, kept in daily communication with parents
2011-2014 BJ’s Wholesale Depot - Customer Service Specialist
Excellent customer service skills, detail oriented in fast paced environment, followed safety, sanitation and health protocols/guidelines, sandwich artisan, organized sandwich and platter orders, product restock, rotation, and checked expiration dates
2009-2010 Self-Contained Special Education teacher
Responsible for creating and implementing individual education plans (IEP), extensively monitor, record and evaluate student progress and behavior management, daily communication and cooperation with school staff and parents
For work experience preceding 2010 please ask! I was a special education teacher from 2005-2011.
EDUCATION
2023-2024 Data Google Analytics Certification
2003-2005 Masters of Education, Special Education, George Mason University Virginia certification to teach K-12 ED, LD, MR
1998-2002 Bachelor of Arts, Literary Study, St Andrews Presbyterian College English Honors Society
Studied abroad in Italy (2000) and Greece (2002)
References available upon request.
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