Data Entry Customer Service

JACQUELINE WELLS DROSS

Dayton, OH *****

937-***-**** - *********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

SKILLS

Contract Administration

Project Coordination

Data Confidentiality

Goal Setting

Business Administration

Budget Development

Team Building and Leadership

Customer Service

Program Evaluation

WORK HISTORY

06/2016 to 02/2024 Service and Support Administrator/Employment Montgomery County Board Of DD Services – Dayton, OH Identify funding sources for supports identified in the Individualized Service Plan

(ISP) by utilizing a hierarchy of funding options applicable to each person. Plan with teams to access services that are cost efficient and effective to meet the needs described in the ISP.

Has wide-ranging knowledge of systems and resources involved in getting and keeping a job in the community, including working relationships with Opportunities for Ohioans with Disabilities Agency Has a comprehensive understanding of where each job-seeker being supported is on the Path to Employment, and uses that insight to develop short- and long-term supports that assist job-seekers in progressing toward vocational goals (including career advancement once the individual has a job). 06/2014 to 06/2016 Habilitation Specialist

Montgomery County Board Of DD Services – Dayton, OH Responsible for developing/assisting with individualized person-centered plans, communication, and appropriate social/community skills. Emphasis the importance of community integration through community outings and volunteer training opportunities.

Provide assistance and skill development training to individuals in a manner that maximizes personal choice and rights.

Attend Annual and Semi-Annual Person-Centered Life Plan Meetings as scheduled.

Serve as a liaison between agency, Care Coordination Organization/Care Coordinators (CCO), and families, and establish a working relationship to foster the delivery of care.

07/2007 to 06/2014 Service and Support Administrator Montgomery County Board Of DD Services – Dayton, OH Ensured those served aware of their choices and resources. Brought all service providers together to meet with those served at least one time every year to make sure all of the services needed are in place and ensure those served are happy with the service providers that are in place.

Facilitate the development of a person-centered plan, including the determination and direction of needed supports. Revise plan as needed based on individual or team concerns, progress toward meeting outcomes, plan review. Identify funding sources for supports identified in the Ohio Individualized Service Plan (OISP) by utilizing a hierarchy of funding options applicable to each person. Plan with teams to access services that are cost efficient and effective to meet the needs described in the ISP.

EDUCATION

05/2014 Master of Science: Social Sciences

Capella University - Minneapolis, MN

09/2008 Master of Arts: Peace And Conflict Resolution Studies Antioch University - Yellow Springs, OH

09/2005 Bachelor of Arts: Human Services Administration Antioch University - Yellow Springs, OH

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