Customer Service Representative

AUSTIN, US, ***** • ****************@*****.*** • 512-***-****

SERFRONIA PEEPLES

Dedicated customer service representative

PROFESSIONAL SUMMARY

Dedicated customer service representative with 5+ years of professional experience in managing orders, billing, and logistics. Proficient in problem-solving, time management, and delivering exceptional customer service, contributing to enhanced client satisfaction and operational efficiency. Eager to leverage skills in a dynamic company offering opportunities for career advancement.

EMPLOYMENT HISTORY

ORDER MANAGEMENT, DATA ENTRY Jul 2022 - Present

Everise

SERVICE CENTER REP., CASHIER, BAGGER Oct 2019 - Jul 2022 HEB

FOOD SERVICE Mar 2019 - Oct 2019

IN N Out

EDUCATION

BUSINESS & ADMINISTRATION Jan 2020

Texas Southern University Lyndon B. Johnson - Austin, TX SKILLS

Record keeping, Customer service, Time management, Cash handling, Credit/debit card handling, Adaptability, Written communication, Verbal communication, Multi-tasking, Detail oriented, Organization, Problem solving, Strong work ethic.

Manage orders, billing, and logistics; analyze data, prepare reports, and enhance client satisfaction. Collaborate with team to resolve issues efficiently, ensuring timely and cost-effective solutions. Troubleshoot and resolve cases directly, maintaining detailed logs and performing customer outreach. Streamline order management processes, analyze complex data sets, and generate comprehensive reports to drive operational efficiency and client satisfaction.

Foster cross-functional teamwork to swiftly resolve client issues, ensuring cost-effective solutions and maintaining high standards of customer service.

Provided exceptional customer service and addressed inquiries, enhancing customer satisfaction. Processed utility payments and managed financial transactions with accuracy and efficiency. Handled Western Union and lottery transactions, ensuring compliance and customer trust. Monitored and reduced front-end shrink, contributing to loss prevention efforts. Collected payments and made accurate change, maintaining balanced cash tills. Managed diverse financial transactions, including utility payments and Western Union transfers, ensuring accuracy and compliance with company protocols.

Greeted and assisted over 100 customers daily, ensuring a welcoming and efficient service experience. Processed payments swiftly and accurately, reducing wait times and improving customer satisfaction. Collaborated with team members to maintain a clean and organized environment, enhancing overall workflow. Prepared fresh produce with attention to detail, ensuring high-quality food standards. Handled customer orders promptly, contributing to a smooth and efficient service operation. Delivered exceptional customer service, efficiently managed orders, and maintained a clean environment, contributing to a positive dining experience.

Contact this candidate