Network Engineer Support
Resume:
Elmer Sonny Butler Jr
Montgomery, AL
***************@*****.***
Over the course of my career, I have been progressively engaged in network planning, design, installation,
maintenance, management, troubleshooting, documentation, and training in the federal government. I
primarily supported the NIPR / SIPR & JWICS platforms. I also committed to 5 years of Private Sector
network support, and Internet Service Provider maintenance, troubleshooting and management. My cable (CAT 6 STP & fiber optic) experience was predominantly attained back at NSA and FBI from 2001 – 2010 @ Ft. Meade MD and Crystal City VA.
IT Systems Technician, Senior
State of Alabama, Dept. of Human Resources
Jan 2024 to May 2024 (40 hr, additional hours as required)
•Provided Tier 2 level user and hardware support of Windows based network systems.
•My responsibilities included but were not limited to: installed, configured, and troubleshot computers; network
infrastructure and peripherals such as printers; scanners; and related hardware. Imaged and configured computers;
additionally, pulled cables and troubleshot wiring and connectivity issues.
•Troubleshot computer hardware and software issues including; e-mail; network and peripheral equipment; and
made repairs and corrections where required.
•Coordinated equipment delivery and installation scheduling and ensured accurate delivery and operational compliance
upon mission completion.
•Coordinated priorities with numerous functional areas to ensure timely completion; acted as a primary interface
for customers.
•I was self-motivated and had a capacity to determine the correct course of action on my own; as well as work
through issues with minimal help from others.
Intermediate Network Engineer
World Wide Technologies (WWT)
July 2022 – June 2023 (40 hr)
As an Intermediate Network Engineer working in the Network Application Design and Sustainment branch I provided technical design, consultation and workload placement for system, network, and ERP workloads across the breadth of all DISA technology offerings both existing and proposed to standardize, increase virtualization, increase efficiency, reduce cost, and maximize the use of technology for DISA and its partners alike. My daily functions included but were not limited to:
Designed and established networking environments within the DISA datacenters network enclaves in support of our DoD Mission Partners (MPs) project requirements.
Identified project requirements, developed network configurations, and implemented technical solutions for applications hosted within the datacenter network architecture.
Engineered & implemented all Enterprise Resource Planning (ERP) Networks to include all SEL8 DoD Mission Partners
Developed contingency/fail-over network systems to ensure network performance and reliability.
Maintained and administered network infrastructure to include related computing environments, applications, and hardware configurations.
Sustained Production Applications that have reached Fully Operational Capacity (FOC).
Supported Technical Refresh projects for system and server upgrades.
Network Engineer
DDC-ITS
March 2022 – July 2022 (40 hr)
As a Network Engineer working in the Network Application Design and Sustainment branch I provided technical design, consultation and workload placement for system, network, and Enterprise Resource Planning (ERP) workloads across the breadth of all DISA technology offerings both existing and proposed to standardize, increase virtualization, increase efficiency, reduce cost, and maximize the use of technology for DISA and its partners alike. My daily functions included but were not limited to:
Designed and established networking environments within the DISA datacenters network enclaves in support of our DoD Mission Partners (MPs) project requirements.
Identified project requirements, developed network configurations, and implemented technical solutions for applications hosted within the datacenter network architecture.
Engineered & implemented all Enterprise Resource Planning (ERP) Networks to include all SEL8 DoD Mission Partners.
Developed contingency/fail-over network systems to ensure network performance and reliability.
Maintained and administered network infrastructure to include related computing environments, applications, and hardware configurations.
Sustained Production Applications that have reached Fully Operational Capacity (FOC).
Supported Technical Refresh projects for system and server upgrades.
Senior Network Technician
Network Runners, Inc
November 2020 to March 2021 (40 hr)
Performed a variety of network management services related to the operation, performance, or availability of data
communications networks (NIPR and SIPR).
•Modified command language programs, network start-up files, assigned/reassigned network device logically,
analyzed network performance, and recommended adjustments to a wide variety of complex network
management functions.
•Performed network management and troubleshooting using Computer Associates Spectrum, Juniper Network
Security Manager, JuniperSpace, Splunk, HP Network Automation (HPNA)/HP Operations Orchestra (HPOO),
NetScout, nGenius, NetCool, Gigamon and Simple Network Management Protocol (SNMP) based
management software.
•Managed firewall troubleshooting and operations, including firewalls produced by McAfee, Cisco, Palo Alto and
Juniper.
•Managed and troubleshoot all VLANs, Border Gateway Protocol (BGP), Open Shortest Path First (OSPF) areas,
VPN, and associated tunnels to peers to include key management.
•Followed the Information Technology Infrastructure Library (ITIL) v3 Foundations, Service Operations, Event and
Incident Management, and Continuous Service Improvement, ITIL v3 Operations Management.
•Managed Access Control List (ACLs) on required network devices. Configured and secured all
communication devices to meet or exceed Security Technical Implementation Guide (STIG) requirements.
•Responsible for overall performance and availability of networks.
•Provided LAN/MAN/WAN network support with skill in network analysis, integration, and tuning.
•Analyzed client LANs/MANs/WANs, in order to isolate source of problems.
•Recommended a reconfiguration and implementation of new network hardware to increase performance
when appropriate.
•Built Operations & Maintenance (O&M) checklists to maintain service; built Tactics, Techniques and Process (TTPs)
and Standard Operating Processes (SOPs) associated with service checklists.
•Monitored and controlled the performance and status of network resources by using software and hardware tools.
•Identified and diagnosed complex problems and factors affecting network performance.
Network Administrator
ASRC Federal, LLC
February 2020 to September 2020 (40 hr)
•Supported the overall network infrastructure at the MTFs and responded to, detect, report, record, diagnose
and resolve the occurrence of network faults (NIPR / AFNET / MEDCOI).
•Installed, relocated, configured, modified, and tested routers, hubs, switches, wireless access points and
associated controllers, and terminal servers.
•Measured network performance and connectivity.
•Maintained and managed Virtual Local Area Networks (VLANs).
•Installed, tested, terminated, and maintained cable.
•Troubleshot wiring problems.
•Inspected wiring drops.
•Troubleshot serial communication lines.
•Operated and maintain Network Management Systems (NMS).
•Operated and maintained Network Operating Systems (NOS).
•Supported diagnostics and configuration connectivity of MHS site/service specific servers, such as Wireless,
PANO NUK, DMLSS, operating systems, office automation, and other systems as specified with subsequent task
orders.
•Operated and maintained security firewalls/Virtual Private Network (VPN) devices.
•Assisted with DHA Infrastructure deployments and technical hardware refresh initiatives.
•Maintained documentation necessary for operations in support of LAN to WAN connectivity.
•Supported the integration of network hardware and software platforms for WAN/LAN connected systems and
medical AISs at MTFs, clinics, etc. as directed by the COR.
•Addressed user concerns with the LAN/WAN service provider and alerted users to routine maintenance impacting
circuits.
Desk Side Support Administrator
General Dynamics IT
July 2018 to January 2020 (40 hr)
•Provided Tier 2 level user and hardware support of Windows based network systems (NIPR / SIPR /JWICS
additional Special Access Programs).
•My responsibilities included but were not limited to: installed and configured computers; and monitoring network
infrastructure and peripherals such as printers; scanners; and related hardware. Configured network equipment;
additionally, pulled cables and rewires; or guides the work of others in cabling as required for new installations
and office reconfiguration.
•Troubleshot computer hardware and software issues including; e-mail; network and peripheral equipment; and
made repairs and corrections where required.
•Coordinated priorities with numerous functional areas to ensure timely completion; acted as a primary interface
for internal customers.
•I was self-motivated and had a capacity to determine the correct course of action on my own; as well as work
through issues with minimal help from others.
Call Center Manager
General Dynamics IT
October 2016 to July 2018 (40 hr, additional hours as required)
•Provided DoDIIS (Department of Defense Intelligence Information System) customers worldwide with remote Service
Desk resolution support (NIPR / SIPR / JWICS; and additional Special Access Programs).
•Functioned as first point of contact for IT problem resolutions helping to increase user satisfaction, reduce
resolution time and consolidate and standardize remote customer support at the enterprise level.
•Supervised service desk technicians on the Mid Shift team.
•Performed training, coaching, and mentoring of employees on how to deliver the best customer service and
achieve the team Service Level Agreements.
•Maintained and enhanced customer services by organizing and evaluating service and delivery systems, and
procedures.
•Worked with other department supervisors to promote a high morale environment and assisted other functions of the
service desk by flexing staff as needed.
•Promoted a positive and respectful workplace.
•Handled customer escalations and worked as a liaison with government/client officials.
•Provided polite and customer friendly service support to clients and teams.
•Performed weekend work as required to supervise staff and team productivity.
•Documented performance and productivity of team members.
•Possessed continuous working knowledge of computers, printers, laptops, and common windows applications.
•Took daily accountability of personnel and balanced overall team staffing to include leave requests.
•Provided training on specific client accounts and processes.
•Lead and mentored team members for technical and professional development.
•Took lead on team projects and learned new technologies as needed.
•Provided answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help
Capability.
Call Center Agent
General Dynamics IT
9/1/2014 - 9/17/2016 (40 hr, additional hours as required)
•Provided network support for (NIPR / SIPR / JWICS & additional Special Access Programs).
•Complied with documented procedures for IT service restoration by adhering to ESD policies and procedures
relative to problem analysis and resolution.
•Demonstrated excellent Customer Relationship skills through communications, tone, knowledge, and respect
while engaging via phones, web tickets, and other communications media.
•Demonstrated good writing skills relative to etiquette, clarity, concise information gathering, feedback, and
written documentation during troubleshooting activities and resolution.
•Demonstrated the ability to learn all facets of the ESD process-oriented environment.
•Provided accurate and detailed documentation of the IT problem, analysis, and resolution actions
performed during the IT restoration process.
•Accurately and completely captured Customer and Incident data within the service request tracking system.
•Performed network account creation.
•Demonstrated ability to independently understand, troubleshoot, and resolve most types of Service Requests.
•Demonstrated advanced skills during rapid analysis and troubleshooting of desktop, file management, profile,
and Active Directory issues.
•Demonstrated advanced knowledge of the Microsoft Windows desktop operating systems and administrative
tools; Active Directory; group, domain, and systems policies; Event Manager, profiles, permissions.
•Demonstrated advanced knowledge of Enterprise support hardware, software, network connectivity and
applications.
•Demonstrated intermediate abilities with server management; Exchange, file, and print servers.
•Provided operational direction to peer team members.
•Provided feedback on continuous improvement efforts and processes.
•Provided technical and process guidance to junior staff.
•Researched and documented new technical solutions.
Education:
High school diploma
Rainier Beach HS, Seattle WA
Certifications and Licenses:
Security+ CE
January 2023 to January 2026
Skills:
• NIPR / SIPR / JWICS network support (20 years)
• Computer Networking (10+ years)
• LAN (10+ years)
• TCP/IP (10+ years)
• VPN (10+ years)
• WAN (20 years)
• NOC management (5 years)
• Operating Systems (10+ years)
• Network Monitoring (10+ years)
• Network Firewalls (6 years)
• Network Support (20 years)
• Network Security (10+ years)
• Network Testing / Troubleshooting (BERT / OTDR / WIRESHARK) (10+ years)
• Disaster Recovery (10+ years)
• STP CAT 5 & 6 cable installation and termination (10 years)
• Fiber optic cable installation and termination (5 years)
• DHCP (10+ years)
• BGP (5 years)
• EIGRP (5 years)
• DNS (2 years)
• MPLS (8 years)
• OSPF (8 years)
Military Service:
United States Marine Corps
Rank: Sergeant (E5)
Special Intelligence Communications
Clearnce:
Secret Clearance (current)
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