Customer Service Event Security
Resume:
Nichole Lyons
San Antonio, TX *****
************@*****.***
Skilled stagehand with 5+ years of experience in event security and management. Proficient in lighting design, video production, and editing. Possess strong communication and organizational skills. Proven experience in handling customer accounts and disputes. Seeking a role that utilizes my adaptability and attention to detail.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Stage Hand
Upstage Center-San Antonio, TX
January 2021 to April 2024
All stagehand duties from load in/ load out. Pushing cases, stage building, setting tresses, lighting tech, A/V tech...
Handling all sound and microphone setup and ta I e down on risers for CMT Awards Show call Artist assistant
Event Security
Next Level Security-San Antonio, TX
June 2023 to September 2023
Event concert security and crowed control
• Maintained a safe and secure environment for event attendees, ensuring compliance with venue policies and procedures
• Performed thorough bag checks and screenings to prevent unauthorized items from entering the event premises
• Effectively communicated with event staff, law enforcement, and emergency personnel to coordinate response efforts in case of incidents or emergencies
• Responded promptly to disturbances or conflicts within the event area, diffusing situations calmly and professionally
• Implemented crowd control measures during high-traffic periods to maintain order and ensure the safety of all attendees
• Provided exceptional customer service by assisting attendees with directions, information, or any other inquiries they may have had
• Participated in pre-event briefings to review security protocols, identify potential risks, and discuss contingency plans
• Assisted in setting up barricades, fences, or other physical barriers as needed to control access points or restrict certain areas during events
• Coordinated with event organizers regarding VIP guests' security requirements and provided personalized protection when required
• Managed large crowds effectively by implementing strategic positioning of security personnel throughout the venue
Group Housing Coordinator/Front Desk & Reservations. Marriott International-San Antonio, TX
2011 to 2021
• Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out
• Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
• Maintained knowledge of local attractions, restaurants, and transportation options to assist guests with recommendations and directions
• Managed the front desk area during high-volume periods, effectively handling multiple tasks while maintaining a calm demeanor
• Closely monitored room availability using reservation software system, maximizing occupancy rates through efficient management of bookings
• Served as the main point of contact for VIP guests or special requests, ensuring personalized attention and exceeding expectations whenever possible
Fraud Investigator
JPMorgan Chase & Co-San Antonio, TX
April 2006 to September 2011
Handle customer accounts and disputes to debit card, issue provisionally credits. Verify fraud. Close accounts. Research
• Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner
• Maintained thorough knowledge of banking products and services to effectively educate customers on available options
• Closely monitored customer accounts for fraudulent activity or suspicious transactions, taking immediate action when necessary
• Collaborated with other departments such as fraud prevention, lending, and operations to resolve complex customer issues efficiently
Education
Associate's degree in Business Administration
Colorado.Technical University
July 2021 to November 2022
Skills
• Lighting Design
• Freight Experience
• Microsoft Excel
• Climbing
• Delivery Driver Experience
• Management
• Video Editing
• Video Production
• Mechanical Knowledge
• Load & Unload
• Organizational skills
• Microsoft Office
• Research
• Communication skills
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