Customer Service Manager

Roderick Branscomb

Columbus, GA ***** ● 763-***-**** ● **********@*****.***

PROFESSIONAL SUMMARY

Roderick Branscomb is a customer-focused professional with exceptional telephone etiquette and excellent time management skills. He adheres to high customer service standards and has a proven leadership record in customer service, adept at resolving complex issues to enhance customer satisfaction at Penske. Roderick leverages his strong communication abilities to elevate service standards, demonstrating a unique blend of empathy and efficiency that significantly improves client relations without compromising productivity. PROFESSIONAL EXPERIENCE

Customer Service Manager Jan 2020

Penske Columbus, Georgia

Managed inbound calls from customers, addressing inquiries, complaints, and assistance requests. Assisted customers in resolving service-related issues. Utilized problem-solving techniques to quickly resolve escalated issues. Customer Care Representative Feb 2017 - Dec 2019

Blue Cross Blue Shield Columbus, Georgia

Demonstrated strong communication skills to interact with customers via phone, email, and online chat. Provided excellent customer service, resolving inquiries and complaints in a timely manner. Managed workload effectively by prioritizing tasks according to urgency or importance. EDUCATION

Fort Valley State University, US, Fort Valley

Master of Science (M.S.), Rehabilitation Counseling, 2022 Fort Valley State University, US, Fort Valley

Bachelor of Science (B.S.), Mass Communications, 2020 SKILLS

Customer-focused

Exceptional telephone etiquette

Excellent time management skills

Adherence to high customer service standards

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