Customer Service Team Member
Resume:
Skylar Ghannoum
Lithia, FL *****
**************@*****.***
Certified in First Aid/CPR, Oxygen, and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations. Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Experienced in fast-paced restaurant environments, provided excellent service, and knowledgeable about handling food requirements.
Skills
Work History
September
2024 -
November
2024
Server Ah-Beetz, Boca Raton
• Opening and Closing Procedures • Flexible and Adaptable
• Highly Organized • Time Management and Prioritization
• Creative Problem Solving • Multitasking and Prioritization
• Reliable and Trustworthy • CPR Proficiency
• Training Routines • Lifeguard Procedures
• Team member support
Worked with POS system to place orders, manage bills, and handle
• complimentary items.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean. Learned and followed local alcohol laws to keep restaurant compliant with
• regulations.
• Processed orders and sent to kitchen employees for preparation. Answered customers' questions, recommended items, and recorded order
• information.
Strategically timed check-ins with customers to take orders and confirm
• satisfaction with meals after delivery, taking action to correct any problems. February
2024 - July
2024
Lifeguard Supervisor Metrolagoons, Wimauma, FL
June 2022
- February
2024
Swim Instructor YMCA, Riverview, FL
March
2022 -
February
2024
Lifeguard /Lifeguard Instructor YMCA, Riverview, FL Streamlined communication with management, reporting incidents, and
• suggesting improvements in policies or procedures. Collaborated with other supervisors to develop effective schedules that
• maximized staff coverage during peak times.
Managed inventory of essential lifesaving equipment, ensuring all tools were
• readily available during emergency situations.
Promoted teamwork among staff members, leading to improved morale and
• enhanced job performance.
Evaluated employees' daily job performance by adhering to development plans
• and personnel performance action plans.
Increased swimmer safety by enforcing pool rules and maintaining vigilant
• supervision during lessons.
Enhanced student swimming abilities through the development and
• implementation of personalized lesson plans.
Improved swimmer confidence by providing consistent positive reinforcement
• and constructive feedback on technique.
Streamlined class organization by maintaining accurate records of student
• progress, attendance, and skill assessments.
Provided one-on-one instruction for students requiring additional assistance in
• mastering specific skills or techniques.
• Monitored safety of guests in and around swimming pool. Learned and maintained proficiency in first responder skills such as First Aid
• and CPR to offer individuals in distress optimal support. Maximized customer satisfaction by greeting pool patrons with courtesy and
• resolving issues promptly.
• Attentively monitored swimmers to identify distress.
• Checked pool and surrounding areas for hazardous conditions. Prevented falls near and into pool by calmly reminding patrons to exercise
• caution around edges.
Detailed safety rules and procedures regarding activities to customers and
• guests.
Reduced rescue response times by conducting regular lifeguard drills and
• training sessions.
• Improved swimmer safety by consistently enforcing pool rules and regulations. June 2021
- August
2021
Hostess/Server's Assistant Bricks Smoked meats, Sarasota, FL Education
Expected
in May
2026
No Degree in Business Marketing
Florida Atlantic University (Current), Boca Raton, FL May 2024 High School
Newsome High School, Lithia, FL
Affiliations
• Greeted guests and gathered information to seat groups or place on waitlist. Escorted guests to seating area, furnished menus and highlighted daily
• specials.
Supported serving staff, food runners and bussers to keep dining room
• presentable and ready for guests.
Greeted customers, answered questions, and recommended specials to
• increase profits.
Cleaned and restocked counter areas, replenished cash drawer, and checked
• server supplies to facilitate operations.
Developed long-term relationships with customers to increase opportunities for
• repeat business.
Answered phone inquiries to schedule and confirm reservations, record takeout
• orders and respond to service questions.
Handled high-pressure situations with composure, effectively managing large
• parties or unexpected events during busy shifts. Proactively assisted servers during busy times, helping to expedite food
• delivery and maintain high levels of guest satisfaction throughout their meal.
• Honor Roll [Fall Semester, 2024]
• Marketing Club
• 3.8 GPA
• Launch Scholarship Recipient
• Honor Roll - All 4 years.
Completed AP course in Psychology, Environmental Science and Human
• Geography.
• 3.8 GPA
• National Honors Society
• National Honors Society of High School Scholars
• Paws Club
• Veterans Club
• National Junior Honors Society
• National Society of High School Scholars
• Paws Club
Certifications
• Veterans Club
• First Aid, AED, Oxygen, CPR Certified
• Microsoft Word
• Excel
• Safe Serve
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