Scrum Master Project Management

Shilpi Veludandi (US Citizen)

Houston, TX

*********@*****.*** 832-***-****

Summary

Certified Business Architect and System Architect with more than 12 years of experience in IT, specializing in PEGA BPM solutions and Certified Scrum master with agile project management experience. Experienced PEGA Developer with a strong background in Oracle, SAP and Pega PRPC. Proficient in designing and implementing technical solutions, optimizing application architecture and ensuring adherence to IT guidelines and best practices. Passionate about delivering high-quality software solutions. Seeking to leverage my extensive background in system architecture and reporting as a Pega Systems Architect.

EXPERIENCE

Capital One, Business/System Analyst -(Wilmington) remote

Aug 2023 –July 2024, 8.0 version

Partnered with banking clients to meticulously gather requirements and design comprehensive process flows within a dynamic development environment.

Converted business requirements into detailed functional specifications and led Agile project delivery using Scrum methodology, ensuring the successful execution of sprints and meeting project milestones. Used SWOT technology for resolving business issues, Creating User stories as per the stakeholder’s requirements. Gap analysis for finding bottlenecks in the project workflows.

Took charge of data entry, analysis, and maintenance in line with database requirements, and conducted thorough manual testing to identify and resolve issues.

Proficient in implementing Pega projects using SCRUM methodology and well versed with Pega implementation life cycle - modeling of business processes, PRPC tool installation, development, testing and development

Leveraged Pega debugging tools, including LIVE UI, Clipboard, Performance Analyzer (PAL), Predictive Diagnostic Cloud (PDC), Performance Profiler and Tracer, to efficiently troubleshoot and resolve issues which improved process performance by 20 %

Enhanced guardrails compliance score by identifying and rectifying rule issues. Ensured robust security by creating and managing access groups and roles.

Extensively utilized various Pega rules, including Flows, Flow Actions, Activities, User Interface, Agents, SLA, Work Baskets, Correspondence, Report Definitions, Data Pages, and Data Transforms, while developing claims applications to detect fraud and non-fraud cases for credit cards. Integrated with external systems using REST & SOAP API for seamless data exchange.

I participated in code reviews to improve compliance for deployment of the code.

Executed comprehensive unit testing to validate component functionality and maintain system integrity, contributing to the overall reliability of the application.

PEGA - Business/System Architect (Certified)– Infosys; Houston, Texas (onsite)

Feb 2020 – Jun 2023

PEGA BPM Developer experienced in full-cycle project implementation, from information gathering and business analysis to design, development, and testing. Provided support to users and business partners, how the Pega key functions (OOTB) and microjourneys work. Worked on claims application with Mastercard and Visa.

Efficiently translated business requirements, user stories and bugs into functional specifications using Agile methodology. Used Jira and Confluence for all the project management task. Served as Scrum Master, providing technical solutions to meet business needs promptly. Collaborate with stakeholders to know their requirements, issues, pain points and figure out their interests and influence on project. Helped in creating BRD, Gantt Map for visual task and timeline allocation. Involved in creating workshops, individual interviews and surveys to get to know the stakeholders. Worked with PM in prioritizing and refining backlogs based on business values, urgencies and dependencies.

Preparing and processing forms, documents and reports according to internally established standards and procedures, as the part of business process needs. Experienced with Pega Direct Capture of Objectives (DCO) process,

Developed user interfaces, including Flows, Flow Action, Harness and section rules. Knowledge of working with Work queues, work list and SLA.

Designed and developed user interfaces, advanced reporting features, and integrated SOAP and REST API services in Pega.

Performed in-depth debugging with Pega tools (Clip Board, Tracer, Open Tracer, PAL and Live UI) and ensured robust security by creating access groups and managing roles. Proficient in client-side/server-side validations.

Leveraged Pega's data management capabilities with OOPS, Data pages, transforms, and decision rules, and automated large file delivery systems with queue processors and file listeners.

Worked on creating decision tables and declarative rules like – expressions, constraints.

Collaborated on the development and support of Pega applications for consumer claims related to fraud and disputes in Bank Industry. Ensured robust and compliant solutions.

Executed comprehensive Unit Testing to validate component functionality and maintain system integrity.

As a part of my ongoing responsibilities, I oversee the offshore team, conduct training sessions, create documentation, and offer mentor team members to gain proficiency in multiple applications thereby boosting team capabilities.

Hyperion (Oracle) Reporting Architect – Infosys; Houston, Texas

Feb 2012 – Jan 2020

Developed and managed Hyperion Finance reports (actual, budget planning), ensuring alignment with evolving MDR hierarchy and business requirements.

Provided comprehensive global support for Baker Hughes' Oracle finance applications, resolving issues through ticketing systems and direct communication. Prioritized issue resolution, work requests, and tasks to enhance overall workflow efficiency.

Updated Financial Reporting (FR) reports in Workspace for monthly MDRs, facilitating uninterrupted production.

Authored technical documentation and user guides to address common issues and supported rigorous user acceptance testing for Hyperion Finance application upgrades.

Maintained Information Reports (IR) and published batches for monthly financial closures, in sync with the Governance team.

Collaborated with Finance Controllership to gather monthly requirements and resolve reporting issues through one-on-one meetings.

Conducted thorough validations of financial and memo accounts to ensure data consistency across all Hyperion applications, reporting to controllership.

Implemented automated scripts for dynamic updates of master data from SAP, encompassing organizational elements such as profit centers and general ledger accounts.

Tested and validated data scripts and automations in DRM environments, ensuring data integrity.

Regularly updated and disseminated DRM hierarchies on SharePoint to meet business needs for financial closure and metadata management.

Consultant SAP BI – DADE ISD; Miami, FL

Mar 2010 – Feb 2012

Spearheaded SAP BI project implementation for FI, CO, and MM reporting, developing necessary InfoProviders to meet FICO and MM reporting standards.

Managed business content installation and activation on R/3 and BW systems, and crafted data models for COPA, Purchasing, and Budget data.

Enhanced both master and transaction data extractors and created generic data sources, while also developing MultiProviders to optimize the reporting infrastructure.

Designed OLAP Universes, generated multiple WEBI reports, and conducted performance tuning using tools like ST03N, RSRT, and RSRV, improving query efficiency.

Consultant SAP BI – Crestron Electronics; Florida

Aug 2008 – Feb 2010

In the role of SAP NW 2004s BI consultant at Crestron Electronics, implemented CRM/BI projects for RMA, Repair Orders, Complaints, and SD modules, and developed data models for Sales, Billing, Deliveries, and CRM.

Enhanced BI content and standard extractors to fulfill bespoke reporting needs and crafted complex report definitions for enterprise `` portal roles and directories

EDUCATION

Bachelor of Technology (Chemical Engineering) from Institute of Chemical Technology Mumbai--1998

Bachelor of Science from Rajasthan University -1995

Certificates

Pega Business Architect Certified 8.7 Version (Jun 2023)

Pega System Architect Certified 8.8 Version (Nov 2023)

Pega Senior System Architect Certified 8.8 Version

(Apr 2024)

Pega Decisioning - Decision Strategies, Next-Best-Action in training for certification.

Microsoft Certified: Power BI Data Analyst Associate

Scrum Alliance Certified Scrum Master

SAFe Product Owner/Product Manager Course (6.0)

Oracle Hyperion Financial Management Certified

Oracle Hyperion Financial Reporting Certified

SAP HANA 1.0

SKILLS

Technical: Pegasystems (BPM), Power BI, Data Relationship Management (DRM), Financial Reporting Web Studio, Financial Consolidations & Closed Cloud Services, Oracle Hyperion Financial Management EPM, Oracle 11x, ETL, SAP R/3 version ECC 6.0, SAP BW Query Reports, SAP HANA 1.0, MS Office( Teams, Skype, Excel, Word, Power Point, Google Suite), JIRA, Visio, Adobe

Programming Language: SQL query, HTML, XML

Functional Skills: Project Management, Data Visualization, Data Architecture, Cloud Implementations, Agile Methodologies, Administrative organization, Time Management, Management Support Services, People Skills, Excellent customer service support skills, Multi-tasking ability to handle, continuous learning.

ADDITIONAL INFORMATION

Languages: Fluent in English, Hindi, Urdu, and Telugu

Work Eligibility: Eligible to work in the U.S. with no restrictions (US Citizen).

Contact this candidate