Legal Assistant Administrative Support

phoenix**@HEATHER usa.com 210-***-**** POLING San Antonio, TX 78249

Summary

Experienced and dependable with a proven track record of efficiently completing tasks in various settings. Skilled in equipment operation and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Highly motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

• Office Management

• Administrative assistance

• Client Billing

• Client Relations

• Administrative Support

• File Organization

• Billing Statements

• Calendar Management

• Client Support

• Confidentiality

• Payroll Processing

• Fast Learner

• Interviewing Clients

• Client Communication

• Appointment Scheduling

• Patient Relations

• Intake management

• Preliminary testing

• Supply Restocking

• Medical History Documentation

• Supply Management

• Patient Registration

• Billing support

• Payment Processing

• Office Support

• Reliability

• Relationship Building

• Patient interviewing

Experience

Legal Assistant Poling Law - San Antonio, TX 01/2021 - Current

• Ordered materials needed by attorneys throughout the duration of a case.

• Assisted with document production and deposition preparation.

• Coordinated travel arrangements for attorneys attending out-of-town meetings or conferences.

• Updated databases with new information received from attorneys or clients.

• Maintained inventory levels of office supplies necessary for day-to-day operations.

• Answered phones promptly while providing courteous customer service.

• Ensured that all paperwork was properly filed according to established procedures.

• Greeted clients upon arrival at office and provided assistance as needed.

• Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.

• Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

• Handled telephone calls, meeting plans and conference organization requirements.

• Corresponded daily with clients, insurance adjusters, doctors and attorneys. Legal Assistant Ecke Poling Law - San Antonio, TX 01/2017 - 12/2019

• Ordered materials needed by attorneys throughout the duration of a case.

• Assisted with document production and deposition preparation.

• Compiled financial records related to specific cases.

• Maintained client confidentiality in all matters.

• Researched case law, statutes, regulations and other legal authorities to support assigned tasks.

• Updated databases with new information received from attorneys or clients.

• Processed incoming mail on a daily basis.

• Maintained inventory levels of office supplies necessary for day-to-day operations.

• Ensured that all paperwork was properly filed according to established procedures.

• Conducted interviews with potential witnesses to obtain statements relevant to pending cases.

• Answered phones promptly while providing courteous customer service.

• Scanned physical documents into electronic format for storage in a secure database system.

• Greeted clients upon arrival at office and provided assistance as needed.

• Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.

• Filed clients' legal documents in relevant courts for processing.

• Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

• Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.

• Filed pleadings and paperwork with court clerk to meet strict deadlines.

• Maintained knowledge on case status by reviewing relevant records and reporting back to clients.

• Handled telephone calls, meeting plans and conference organization requirements.

• Corresponded daily with clients, insurance adjusters, doctors and attorneys.

• Drafted correspondence, documented data and submitted materials to appropriate parties.

• Responded to client calls and inquiries to deliver applicable information.

• Drafted motions, briefs and other legal documents.

• Delivered subpoenas and coordinated law office activities.

• Contacted witnesses and scheduled interviews and evaluations. Office Manager TLC Laser Eye Center - San Antonio, TX 08/2000 - 08/2014

• Resolved customer inquiries and complaints requiring management-level escalation.

• Delegated work to staff, setting priorities and goals.

• Reviewed completed work to verify consistency, quality, and conformance.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

• Organized team activities to build camaraderie and foster pleasant workplace culture.

• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Planned and led team meetings to review business results and communicate new and ongoing priorities.

• Created and managed budgets for travel, training, and team-building activities.

• Evaluated individual and team business performance and identified opportunities for improvement.

• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

• Analyzed business performance data and forecasted business results for upper management.

• Interviewed prospective employees and provided input to HR on hiring decisions.

• Assigned work and monitored performance of project personnel.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Managed, scheduled and coordinated office functions and activities for employees.

• Implemented and maintained company protocols to facilitate smooth daily activities.

• Reviewed files and records to obtain information and respond to requests.

• Administered payroll and maintained proper documentation of employee personnel.

• Used judgment and initiative in handling confidential matters and requests.

• Monitored payments due from clients.

• Coordinated office activities and operations to secure efficiency and compliance with company policies.

• Trained and mentored staff members in company policies, daily task execution and industry best practices.

• Interpreted and communicated work procedures and company policies to staff.

• Managed office budget to handle inventory, postage and vendor services.

• Managed office inventory and placed new supply orders.

• Automated office operations for managing client correspondence, payment schedules and data communications.

• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

• Handled consultation and surgery scheduling.

• Provided administrative support to management team including preparing reports and presentations.

• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

• Organized company events including holiday parties, team building activities .

• Answered phone calls, responded to emails, routed mail and coordinated courier services.

• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

• Responded to customer inquiries via phone or email in a professional manner.

• Coordinated meetings, conferences and department activities.

• Supervised staff members, organized schedules and delegated tasks.

• Processed payroll accurately ensuring all employees were paid on time.

• Provided training to new hires on office policies and procedures.

• Ordered supplies and equipment to maintain adequate inventory levels.

• Maintained filing system for records, correspondence and other documents.

• Monitored inventory levels and placed orders when needed.

• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

• Provided assistance during laser vision correction surgeries.

• Participated in continuing education seminars regarding advancements in laser vision correction technology.

• Maintained a professional attitude while dealing with challenging situations or difficult patients.

• Adhered to HIPAA regulations when handling confidential patient information.

• Reviewed patient records to ensure all documentation was complete and accurate prior to the surgery.

• Prepared surgical rooms according to protocol and ensured equipment was functioning properly.

• Created reports detailing outcomes of each individual case of LASIK/PRK surgery performed.

• Organized patient charts, updated medical histories, and maintained patient files.

• Educated new staff members on proper protocols for preparing surgical rooms for LASIK treatments.

• Scheduled patient appointments for LASIK procedures and preoperative visits. Office Manager Spring Woods Eye Center - Houston, Texas 08/1995 - 07/2000

• Repaired broken frames using special tools such as pliers, screwdrivers.

• Managed optical retail business operations including cash register transactions, sales tracking and merchandising displays.

• Maintained patient records by keeping accurate notes on medical history, medications taken, diagnosis and treatment plans prescribed by optometrist or ophthalmologist.

• Educated patients on proper care for their eyewear and vision health.

• Provided post-operative care instructions to patients who had undergone cataract surgery or other procedures involving the eyes.

• Assisted with the pre-testing of patients prior to doctor's examination.

• Instructed patients on how to insert, remove, clean and care for contact lenses.

• Provided customer service to clients in selecting appropriate eyeglasses or contact lenses that best fit their lifestyle needs.

• Reviewed insurance claims forms for accuracy prior to submission.

• Fitted contact lenses according to prescription specifications and monitored patient progress during follow-up visits.

• Ordered and maintained inventory of eyewear products, lenses, frames and accessories.

• Inspected spectacle frames for damage before dispensing them to customers.

• Processed payments from customers for services rendered or products purchased.

• Dispensed glasses following physician's prescriptions with accuracy and precision.

• Prepared patients and administered basic eye exam tests.

• Coordinated with external laboratories and vendors for eyewear and contact lens orders.

• Answered phones, scheduled appointments, greeted patients and ordered supplies.

• Verified appointment times with patients, preparing charts, pre-admission and consent forms. Education and Training

Alief Hastings High School Houston, TX 06/1995 High School Diploma

VISX Certified

IntraLase Certified

Microkeratome Certified

References

References available upon request.

Contact this candidate