Account Manager Customer Service
Resume:
Brenda Chandler
Detroit, Michigan 48219
************@*****.***
Summation: Licensed Health and Life Producer, Renewal and Retention Specialist, Account Management, Employee Benefit Education, Customer Service, Virtual Meeting Proficiency, Excellent Communication Skills, Microsoft Suite, HRIS Bene-Admin System knowledge and CDL BP Endorsement
Education:
Henry Ford College, Michigan
Business Management
Detroit College of Business, Michigan
Business Skills
Cooley High School, Michigan
Liberal Arts
Work Experience:
June 2015 - Present
Gallagher Benefit Services, Bloomfield Hills, MI
Title: Senior Account Manager
Director: Mike Kopka 248-***-****
Responsibilities: Responsible for the day-to-day management of large high profile and complex client accounts (in & outside of MI). Build, expand, retain and solidify relationships with existing clients at all levels within the company. Lead appropriate resources to address the client's risk, benefit offering needs, as well as quickly diagnose and resolve critical issues. Secure existing business and drive the sale of additional services and coverage levels. Cultivates relationships with the decision makers in the client organization as well as with the day-to-day client representatives and buyers. Prepare open enrollment material as well as employee/management presentations. Conduct face to face and virtual educational benefit meetings. Ensure carrier agreements and policies are implemented, as well as work with EDI vendors to connect benefits to the human resources information system. April 2011 – May 2015
Humana, Troy, MI
Title: Account Advisor
Director: John Cruise 800-***-****
Responsibilities: Primary contact for assigned customer base. Partner and manage the client and broker relationship, as well as healthcare solutions that show cost savings and promote wellness. Coordinate and cultivate all aspects of customer relationship management. Responsible for identifying and executing on opportunities to retain employer groups while selling additional products offerings, benefit services and analyzing data for multi-year strategies. Accountable for ensuring all lines of business are aggressively and competitively positioned. Facilitate client, broker and employee education opportunities to ensure available resources and tools are maximized. Coordinate and facilitate enrollment meeting(s), health fairs, conference calls and webinar training. Advise clients on benefit offerings, wellness engagement and reporting.
August 2007 – March 2011
American Community Mutual Insurance Company, Livonia, MI Title: Account Manager
Manager: Ray Zammitt 734-***-****
Responsibilities: Assist Regional Marketing Directors by fielding phone calls from field agents and answering questions related to sales, products and employee and individual benefits. Produce and analyze sales proposals and illustrations; work with field agents to determine if illustrations meet the needs of the prospective clients and if additional features or products should be included in proposals. Act as liaison between Agents and Regional Marketing Directors in ensuring proper and timely follow-up on leads. Conduct live Webinar training (Go-to-meeting) on the American Community database. Focus on capturing multiple Agents in various states to introduce them to products and services. Reviews applications at the marketing level and verifies issued contracts prior to distribution to policyholders or Agents. Maintain a sales database and product information. Create various reports to be used by management as sales marketing tools.
October 2002- November 2007
Consolidated Group Resources, D.B.A. CGR Benefits, Troy, MI Title: Account Manager
Owner: John W. Renfroe, 248-***-****
Responsibilities: Provide clients with a solution for high cost for their Employee Benefits. I utilize and network with all lines of carriers regarding benefits that include; medical/Rx, dental vision, long term care, annuities, basic life AD&D, long term disability, short term disability and employee assistance programs (EAP). Design proposals for all types of benefit programs. Understand clients goals, then make appropriate recommendations and implementation. My duties also include being up-to-date on new products in the employee benefit industry. Constantly monitor and revise our product lines and services to reflect changes in legislation, accounting principles, employee demographics and clients specific needs. June 1990- October 2002
Blue Cross Blue Shield of Michigan, Detroit, Michigan Title: Coordination of Benefits Specialist
Manager: Brenda Selle, 248-***-****
Responsibilities: Resolve and respond to customer/provider inquiries received via telephone. Interact with departmental personnel as well as others outside the organization to resolve COB claims. Make necessary adjustments to the claims system, both on-line and by batching. Correct turnaround documents. Make mode payments. Apply procedure and diagnostic (ICD-9), CPT codes to medical services. Extensive 10-key calculations to Provider and Subscriber submitted claims. Correspond using Microsoft Word. Request additional information regarding the payment of a procedure performed. Create files pertaining confidential information regarding a patient treatment and amount owed to the company. Conduct yearly purges of paid files. Facility inpatient and outpatient claims 1500, UB 92, DRG’s/HCPC claims. Captain of “ The Moral Boosters Team” for 2 years. Organize departmental activities, holiday food and clothing drives. All corporate duties performed required corporate classroom training and have received numerous Certificates Of Achievements.
Personal Information:
I am the president of my family travel club. I am especially proud of my organizational skills when I plan a trip from the ground up and see smiles on everyone’s face. Also, I am a 20+ year volunteer for the Police Athletic League (PAL) boys baseball team. References: Happily provided upon request.
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