Customer Service Data Entry

Leslie Grigsby

**********.**@*****.*** Harrisburg, PA

WORK EXPERIENCE

Front Desk Receptionist, North Florida Medical Center (October 2009 - March 2017)

•Facilitated Courteous, prompt Patient check-ins to ensure a smooth flow and enhance Patient satisfaction.

•Maintained accurate and organized records to support efficient Patient care and compliance with healthcare regulations.

HIPAA compliant.

•Efficiently managed appointment calendars and optimized Provider schedules. Scheduled appointments effectively to minimize Patient wait times.

•Professionally managed incoming calls to provide information, support, and service to Patients and Stakeholders.

•Coordinated office tasks to streamline processes. Maintained office inventory and equipment by anticipating supply needs.

•Demonstrated exceptional Customer service skills by addressing Patient inquiries and resolving concerns with compassion.

•Communicated with Healthcare Providers, Nurses and Staff. Notified Providers of Patient arrival.

•Verified financial records. Collected Patient charges. Handled third-party claims.

•Kept waiting room Welcoming and organized.

Medical Receptionist, Emerald Coast Women's Center (June 2001 - August 2009)

•Professionally handled multi line phone system. Routed calls to appropriate Department.

•Coordinated schedule management to optimize efficiency and ensure timely completion of appointments setting and tasks.

•Executed document handling procedures to ensure the confidentiality and integrity of sensitive information.

•Copied, Filed, Faxed and shredded Documents.

•Received and distributed mail and messages to appropriate Department.

•Maintained accuracy through diligent attention to detail and systematic verification processes.

•Exhibited strong multitasking abilities by balancing multiple priorities and projects in a fast-paced environment.

•Delivered exceptional customer service skills that enhanced Client satisfaction and fostered positive relationships.

•Assisted as a back-up when needed.

Clerk Typist II, Commonwealth of Pennsylvania Bureau of Elections (June 1971 - June 1997)

•Maintained and organized expense reports for Candidates running for Office.

•Executed efficient data entry of the expense reports.

•Demonstrated exceptional data entry and typing skills to complete tasks promptly while minimizing errors.

•Attention to detail in reviewing documents to prevent errors and ensure high-quality output.

•Maintained and organized over 2,000 files for over 2,000 Candidates. Copied and mailed letters, forms and Campaign packets to Customer upon request.

•Operated Switchboard phone system.

SKILLS

Active Listening, Outgoing Personality, Strong Work Ethic, Supportive, Highly Organized

Customer Service, Data Entry, EMR Electronic Medical Records, HIPAA Compliant, Insurance Verification, Medical Terminology, Multi-Line Phone handling, Patient Scheduling, Typing 39 WPM

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