Customer Service Security Guard

Nicole Hinds

*** ********** *** *** **• Brooklyn, NY 11239 • 646-***-**** • ****************@*****.***

PROFESSIONAL PROFILE

Customer Service and Administrative professional with seven years’ experience in written/verbal communication, scheduling and problem solving. Ability to use strong communication, organizational, and problem solving skills to bridge with various departments to bring support to organization. Seeking to leverage background and education to take next career step in healthcare with a highly respected organization.

PROFESSIONAL SKILLS ACADEMIC TRAINING

Problem Solving Spreadsheet Applications

Microsoft Word, Excel, PowerPoint Administration in Healthcare Services

Scheduling Medical Terminology

EDUCATION AND TRAINING

Colorado Technical University – Colorado Springs, CO

Bachelor of Science in Healthcare Management

Colorado Technical University – Colorado Springs, CO

12/2017

Associate of Science in Health Administration Services

Colorado Technical University – Colorado Springs, CO

6/2016

HIPAA Certificate

EXPERIENCE

New York City Transit Authority/MTA/RTO 2024-2024

Conductor

Manages the safe and efficient operation of passenger and train operations.

Their duties include supervising the boarding and unloading operations of the train

Communicating important information to the RCC.

New York Police Department – New York, NY

6/2016

School Safety Agent

2011-2024

●Process 20+ timesheets weekly to ensure all times are correct and staff is paid accurately.

●Delegate schedule assignments to ensure staff are at proper post to secure safety of children.

●Sign in and out non-staff and parents into building to ensure safety of staff and students incase an incident breaks out and any information is needed.

Bridge Security Services Inc. – Brooklyn, NY

Security Guard 2011-2011

●Patrolled assigned property throughout given shift to make sure clients and staff were safe.

●Provided help to guests in directing to correct locations.

●Handled difficult situations and called appropriate parties for clients and/or case managers in events where there was immediate danger.

Marshalls Department Store – New York, NY

Overnight Process Associate 2010-2011

●Processed clothes from every delivery made at night by placing on hangers and sizing them with color keders.

●Restocked shelves overnight to prepare and have store ready for next business day.

●Marked down items that needed to go on clearance for store inventory.

Toys R Us – New York, NY

Sales Associate/R-Zone 2009-2010

●Helped customers by assessing needs and suggesting additional products/accessories increasing profit margins.

●Handled large sums of money of $1,000 or more on a daily basis.

●Maintained store ready for next business day by sorting and ensuring cleanliness of area.

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