Customer Service Quality Control
Resume:
Attn: H.R. Manager,
Just a short note to introduce my self to you, I hope this finds you well.
Attached you will find my resume and profile for your consideration.
As you can see I have the background, education, and experience you need to implement Improved Maintenance Service/ Repair as #1, Customer Satisfaction #2, and Quality Controls #3.
I have thirty years of relevant Heavy Equipment Field Service, Warranty Repair Operations / Quality / Environmental ISO 9001 / 14000, MEP experience in the military, and light / heavy manufacturing, providing technical resources, interior / exterior design planning and direction to engineering, management, technical maintenance, and manufacturing personnel.
In addition to my BSME mechanical / manufacturing degree, ASEE degree in SCADA, audio / visual CCTV electro-optical controls / instrumentation, HVAC-R, AC/DC Electric power, analog/digital circuitry, relay PLC ladder logic, Omron / Allen-Bradley Controls, AC/DC, In Vacuum stepper/positional motors, As well as pumps, motors, and pneumatic / hydraulic actuators and conveyors.
My hope is that I have caught your attention, piqued your curiosity, and presented myself as a viable prospect.
I look forward to meeting with you, to discuss your current openings...
Please call me at 724-***-**** to arrange an interview at your convenience.
Thank you for your time and efforts !
Best regards,
Frank Krouse
1308 Woodtrail Drive
Gaston, SC. 29053
***********@*******.***
Frank Krouse
W O R K H I S T O R Y:
NAES - National Tool And Equipment:
Field Service Engineer / Project Manager 2006 - Current
MEP Field repair service, installation of all types of GE WAUKESHA, NATURAL GAS COMPRESSION, CAT CUMMINS UPS Heavy Diesel Back Up Power Generation, material handling, Lab, Manufacturing Equipment. HVAC-R: Cold storage Warehouse Systems: Food service equipment, pumps / motors and shop supplies.
Product Management: Proactive route sales / travel as needed, to stimulate and close the sale. Trade show display / set up support. Updates of service doctrine, web site and catalog, print ads, and sales materials.
Business Management: Developed business action plan. Coordinate Logistics: Implement bar-code system organize inventory. Designed procurement policies and procedures. Vendor Liaison: QA / QC Audits: vendors, customers for all types of product, and sublet repair services. Maintain all documents, files, records, drawings for design / quote process. Bid process: Design / Estimate / Quote: Custom Clean rooms: Manufacturing equipment, and lab systems MEP equipment products. I Commission new product installation at the customer venue. Coordinate all union trades: Hire / Train MEP technical – sales personnel on sales and service.
Project Manager / Process Engineer:
Sony Electronics Inc. 1999 - 2006
Manage new “Flat Panel Display” line start up. Design, specify, and purchase, install UPS equipment, spare parts and supplies. Set up PPM Schedule and repair service department; Hire / Train / Review technicians, and maintenance procedures. Develop / Install / Maintain ISO 9001 / 14000 Regulatory Interpretation, Permit Administration, Six Sigma policies and procedures. Hire, train supervise technical / manufacturing staff teams. Provide direction, technical resources, PPM leadership, planning and guidance. Generate presentations for product evaluation / training of Technical Staff to ensure quality control. Actual hands on Omron / Allen-Bradley PLC, Fanuc Robotics Installation, programming, P.P. maintenance, electro-optic repair-retrofit procedures.
Team Leader / Training Officer:
U.S. Army Corps of Engineers 1979 - 1999
MOS 12A Combat Engineering / Advance Intelligence Support: L.R.R.P. compile data, generate reports, and present same with multi-media support. Field Service Repair of UPS Electronic Equipment: Evaluate complex issues-logistics, Service HVAC-R systems, Boilers, Chillers. Develop site survey and construction plan, demolition design, transportation methods and mapping. Estimate / Specify materials, personnel to assist in project planning, safety training, and leadership development. Design / Implement Preventative Maintenance procedures and protocol to ensure state of readiness for immediate deployment, and mission completion. Civilian Liaison / Maintenance / Logistics / Supply Training Officer for various projects and types of facilities, to interface with Civil Engineers, and local Authorities: D.O.D. D.E.R. E.P.A. O.S.H.A.
E D U C A T I O N
New York University Poly Technical Institute
B.S.M.E 1979 A.S.E.E. 1977
My Professional Profile:
As a Field Service Engineer:
I have determined the feasibility of product proposals, prepared work plans, estimates, budgets & schedules for various design projects. I resolve design problems prepare/direct layouts, drawings, etc. I get the job done...
I direct the building of prototypes, plan test programs and analyze results, prepare design modifications, assure design manufacturability.
I direct preparation of technical information, and analyze product performance problems and recommend sound engineering solutions. I update and modify the web site for technical information as appropriate, To insure functionality of all products, resulting in accurate BOM`s and timely release of engineering warnings. I actively participate in ASME, Six Sigma Quality Control I.S.O. 9001 14000 committee functions.
My customer related responsibilities include:
I work closely with customers to meet specific customer requirements for custom designs, from prototype to finished product.
I resolve issues, and offer alternatives. I participate in trade shows and customer site visits as appropriate. I respond to customer requests for drawings and technical information in a timely fashion, and follow up as needed.
I function as the Customer Service technical representative Resource Leader for my product line.
Supervisory responsibilities include:
I directly supervise Product Engineering human resources. They include Internal / external manufacturing, MEP technical personnel as assigned.
I continually upgrade my education, to be fresh and current on all technical matters, as well as personnel legal issues.
I have 30 years of related experience, including strong emphasis on customer service, working within a team and solid supervisory background.
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