Customer Service Property Manager
Resume:
**Cheryl Kroop**
Raleigh, NC 27606
Phone: 385-***-****
Email: **************@*****.***
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**Objective**
To obtain a position in property management, leasing consultancy, or customer service where I can apply my skills in property maintenance, customer satisfaction, and problem resolution, contributing to the success and growth of the organization.
**Professional Experience**
**Boss Furnished Rentals**
*Property Manager*
November 2023 – Present
- Oversee cleanliness and minor maintenance for six Airbnb properties.
- Employ effective cleaning techniques and standards to ensure timely property upkeep.
- Facilitate early check-ins when possible, handle rent collection, and address guest concerns promptly.
**LSG Skychefs**
*Lift Truck Operator*
October 2022 – November 2023
- Operated a lift truck to cater planes before takeoff, managing accurate loading and unloading of items.
- Ensured all items were received and delivered correctly, adhering to quality and operational standards.
**DoorDash**
*Delivery Driver*
March 2019 – June 2022
- Delivered food and other items to customers efficiently, maintaining accurate order fulfillment and safe driving practices.
- Navigated to locations accurately and ensured customer satisfaction.
**Uber Eats/Postmates/Grubhub/Instacart**
*Delivery Driver*
2019 – 2022
- Provided delivery services for multiple platforms, focusing on timely and professional delivery.
- Ensured completeness of orders and high levels of customer satisfaction.
**Wayfair.com**
*Customer Service Agent*
November 2018 – June 2019
- Handled incoming customer calls, providing solutions and guidance for a range of inquiries.
- Educated customers about products and services, resolving issues effectively.
**Home Depot**
*Floor Support*
January 2017 – June 2017
- Assisted customers in Appliance and Nursery Departments, addressing concerns and providing product information.
- Maintained store presentation standards, including stocking and organizing displays.
**Home Depot**
*Customer Service Agent*
September 2014 – January 2017
- Managed incoming calls, chats, and emails, routing inquiries to appropriate departments.
- Provided knowledgeable support to customers, resolving issues and ensuring satisfaction.
**Education**
**Rosemead High School**
Diploma, 1984
**References**
- **Annmarie Peppino**
CSR, Wayfair.com
Phone: 774-***-****
- **Keela Walker**
Property Manager, Boss Furnished Rentals
Phone: 984-***-****
Contact this candidate