Supply Chain Customer Service
Resume:
BONNIE HUANG
** ****** ***, *******, ***. L*H *W*
*************@*****.***
LinkedIn URL: *************@*****.***
SUMMARY OF QUALIFICATIONS
Senior Supply Chain professional with proven success in diversity products orientation in pharmaceutical and semiconductor industries with strong analytics and operational management skills. Expertise in forecasting and supply planning, E2E product life cycle management and strong customers and stakeholders relationship management with manipulated several ERP systems including SAP / APO, MRP modules. Harmonizing all cross functional teams to understand and manage the execution to optimize demand forecasting, supply management and lifecycle management with broad Business Acumen.
Key Competencies include:
Team leader working and prompt response with all stakeholders
Led S&OP process and maintain good customer service level (OTIF)
Excellent Demand forecasting and supply planning skills
Excellent Inventory control management and logistic skills
Proficient in procurement management
Strong Analytical skills with Digital mindset
Excellent problem-solving skills
Excellent communication skills
Strong project management skills
Proficiency in SAP system(APO/P2R) and computer skills (Word, Excel, PowerPoint)
Strong Strategic thinking skills
PROFESSIONALEXPERIENCE
Bayer Inc. Canada Aug. 2015 – Oct.2024
Demand and Supply Manager
Facilitating and supporting all the cross-functional teams, focusing on forecast demand planning, supply management, inventory level optimization, stock replenishment and Logistics/shipment supporting for both Pharma and Radiology business divisions.
Responsible for facilitating the Consensus Demand Planning IBP process with Business in the country and leading the monthly Executive S&OP meeting, included leading presentation of the Demand summary to business heads.
Leading monthly Integrated Sales forecast planning meetings with key stakeholders (Sales & Marketing, Finance, customer operation and supply managers etc.), understanding marketing insights and aligning overall business strategy with implications customer centric, provided recommendations to close the gaps on forecast revisions for the brands to achieve company’s sales/financial targets.
Applied a variety of methods including data mining statistical analysis, predictive modeling and analysis, pattern recognition, marketing research results to solve complex business problems.
Established collaborative relationships with Brand managers, product squad leaders, as well as key customers to drive improvements in account level forecast accuracy particularly around promotions and product launches. Achieved 3 times of country championships of forecast accuracy in the NA region and maintains top 3 country of the world in consecutive years (FCA=>92%), customer orders’ fulfillment rate >95%.
Drive and leading the monthly S&OP process, reporting KPI results for key metrics (including days of supply, forecast accuracy, bias, c-OTIF, service level), along with reason coding and root cause analysis to drive corrective and preventive actions in the spirit of continuous improvement.
Validated Forecast Risks & Opportunities based on business insights, marketing trends, and worked proactively with product supply on Risk mitigation, avoid obsolescence and minimized write-off cost.
Collaborated effectively across supply chain functions, regulatory affairs and quality assurance to ensure supply to meet commercial/financial targets.
Associated and supported product life cycle management with product managers and business for new product launch as well as for product deletion/end of life process.
Responsible for projection and entering short-term and long-term forecasts (M0-36) into OMP/APO at appropriate product hierarchical level, ensured data integrity on product transition (predecessor /successor) with good data management.
AMICO Accessories Corporation Mar.2014 - Apr. 2015
Purchasing Assistant
Managed all the purchasing of raw materials according to manufacturing /production demands and fulfilled customers’ orders/sales forecast, optimized inventory at appropriately level.
Submitted purchase orders to suppliers/vendors based on demand forecast or purchasing required.
Issued RFQ to source and evaluated competitive price with suppliers/vendors.
Expedite and follow up with suppliers to ensure on time delivery and resolved all delay issues.
Supported all logistics and transportation issues, arranged inbound and outbound shipments.
Managed and monitored inventory and safety stock at appropriately level.
Supported RMA handling and responsible for replacement orders with suppliers/vendors.
AMD (Advance Micro Device) July 2006 - Oct.2012
Senior Supply Chain Specialist
Key member of the team developed and implemented ERP system and processes; led centralized supply planning, production scheduling, sales forecasting, demand analysis, and replenishment process.
Managed and supervised MRP based supply planning for GPU ASIC’s with multiple high-end products from ramping and supporting through entire life cycle.
Collaborated with R&D, product engineering teams to develop and launch new products on schedule; won new technology benchmark in resulting increased company performance in stock market.
Interacted with operation teams to build plan requirements, capacity management to improve production cycle time and improved supply availability; increased customer service level to 95%.
Led business unit, finance, and inventory control teams to minimize inventory levels which reduced cost$35M and increased cash flow $112M.
Managed supply transactions to fulfill customer orders level; Coordinated with sales & marketing teams, supported supply allocation process to achieve on time delivery target 96% while minimizing ending inventory levels.
Provided customer centric focus on supply/production issues with top ranking PC customers: Apple, HP, DELL, LENOVO, ACER, ASUS, TOSHIBA, Samsung, and Sony.
ATI Technologies May 1999 – July 2006
Product Supply Planner
Worked with business unit and account teams to understand sales demand; shaped and managed to optimize supply plan for multiple products.
Validated and management of input parameter, and supply output accurately.
Coordinated and monitored sub-constrictor’s work in progress.
Implemented in planning, scheduling, ordering and production of ASIC products.
Allocated raw materials to package devices to be aligned with customer requirements.
Ensured sufficient quality products to be delivered to customers on time.
Maintained and monitored inventory or safety stock at appropriately level.
EDUCATION& PROFESSIONAL DEVELOPMENT
Master’s Degree in Business/MBA: Lawrence Technological University, Southfield, Michigan.
Honor Diploma, Business Administration Program, Seneca College, North York, Ontario
Bachelor of Education, South China Normal University, Canton, China
APICS Certification, Toronto, Ontario
Lean/Six Sigma (Green Belt) certificate, Toronto, Ontario
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