Team Leader Project Manager
Resume:
Has a reputation of working well as a
cross-functional team leader
through communication skills,
project duties and
responsibilities, thinking outside the
box and achieving more than just the
basics of project success. This has
created opportunities where other
individuals will reach out to me for
support and insight into questions,
struggles, and potential
improvements related to their
processes.
Skills
● Advanced knowledge and
experience using Microsoft Office
Package software including Excel,
Pivot Tables, Visio, Work,
PowerPoint, SharePoint and
Outlook, Google Suite
● BI Tools, SAP
● JIRA, Azure DevOps
● Familiar with Epicor (E9) ERP
Software.
● Used AutoCAD for layout and
facility designs including flow of
people, raw materials, and
product.
● Familiar with SolidWorks,
MiniTAB, IGraphics, and MatLAB
● Comfortable with presenting
PowerPoint presentations to
audience of colleagues or Upper
Management
● Very approachable and ease to
communicate needs to
● Desire to expand my technical
skills in any way possible
● Basic SQL knowledge
● Certificate of Achievement in
Lean Six Sigma through Villanova
University
William King
WORK EXPERIENCE
Boeing – Remote - Project Manager
8/2021 – Present
Manager and Owner of Level 3 Global Service Engagement Platform (GSEP)
• Analyze issues with Requestors and Developers as an IT Business Analyst
• Project Managed Resolutions
o Cross Referencing between GSEP and Azure DevOps
o Utilizing Queries and Exports to Excel for additional management/analysis
• Process Improvement with Developers Team in India
• Streamline and Document Processes between Requestors, Developers and Management of Ticketing Applications
• Developed Metric Tracking for Root Cause Analysis Global Engagement with Supply Teams Across Various Continents
• Liaison between Engineers, Suppliers, Boeing Business and IT needs o All coordination and organization done in Remote Working Environment
• Managed the Needs of these “Outside” Global Teams with the Business to ensure no Gaps in their Needs
Managed a Successful and On-Time Delivery for Showing of Compliance Enhancement to DCCS Application
• Owned the System Requirements Specification (SRS) Document o Requirements Gathering used to explain the business needs to the Developers for coding
Owner and Presenter of the Management Reviews
• Coordinated with the Product Owners to Update their slides
• Outlined Potential Projects to Address Gaps
Interim Scrum Master
• Supported a retiring employee and team
Interim Compliance Manager
• Colleague left role and I filled in
• Ensure applications met the policies by connecting with Product Owners and coordinating security patches and new process policies were being followed
• Cross-trained new permanent employee for the role Suuchi Inc., Carlstadt, NJ – Product Owner
11/2020 – 8/2021
Product Owner for B2B SaaS Supply Chain Management Software
• Quick Delivery of New Features to Customers to Meet their Needs – Agile
• Analyzing and Working with the Customer for their Business Needs and how to deliver that into Tech Functionality
Drove design and release of Costing and Invoicing Applications Support to the Sales Team during Customer Facing Demos Product Lead Growth coordination with Marketing to allow for the “Product to sell itself” Daily Collaboration with UI/UX Teams in Establishing Designs and Workflows Education
Industrial Engineering at
Western New England College
(now University) Aug 2002 – May
2006
Certificate of Achievement in
Lean Six Sigma through
Villanova University February
2018
Contact Info
42 Euclid Ave.
Westwood, NJ 07675
************@*****.***
Resume Continued
Daily Cooperation with Development Team to “sell” the Use Cases and Customer Journey
• Utilizing JIRA and Confluence to streamline this effort as well as video conference calls
Direct Involvement with the UAT Team to Ensure Successful Delivery of Features
• “Wearing” the hat of the Customer to speak for their needs Conduct Daily Usage Analytics Reporting in PowerBI and Google Analytics Redeveloped new processes and structure for PRDs
Developed Project Management tool in Google Sheets for departments to utilize John Wiley and Sons, Hoboken, NJ - Senior Business Process Analyst - EPMO Team
2/2016 – 8/2020
Managed, coordinated, and conducted New Business and Product Models Enablement Processes
• Cross-functional organization between product owners and various business representatives
o Extensive use of flow chart diagraming software (Visio, Lucid, IBM Blueworks)
• Worked with different business representatives to learn of new business opportunities and their potential impacts to Wiley Customer Experience Product Improvement Project
• Worked to centralize the voice of the customer and introduce data-driven decision making
• Improvement suggestions were made with highly rated feedback from sponsors and steering committee
o Roadmap gap analytics – data driven roadmap initiative o Defining ownership and accountability of product issues both direct and indirect
o Consistent VoC measurements and other KPIs to allow the teams to work smarter, not harder
Documented current and future state process maps for WEL (Wiley Efficient Learning) product fulfillment transition
• Additionally, Product Managed the project where needed when representatives were away
Involved and supported various PDM process improvement projects Documented processes and procedures during PDM transition Involved in “non-job description” activities
• Developed process for scheduling conference rooms easier
• Involved in Wiley’s Lean-In program
• Participated in multiple Innovation Day Events
o Several round tables with Sr Leaders and CEOs
• Managed our Team and Department’s Wire Site
Samsung Electronics of America, Ridgefield Park, NJ - Assistant Manager of Process Innovation
7/2014 – 10/2015
Created process to increase network coverage for new team members and future staff moving forward
Reduced long-term pending KPI metric and identified processes to keep this at an acceptable level across multiple departments
Managed multiple daily, weekly, monthly reports
User Trial Testing of beta programs and prototype products Resume Continued
PNY Technologies, Parsippany, NJ - Business Process Re-Engineer / Business Analyst / Project Manager
2/2007 – 7/2014
Cross-Functional leadership and support throughout process improvement, change management, issue resolution, and enhancement projects Cross Functional – Swimlane Business Process Maps used to identify roles and areas for improvement by detecting gaps and repeated tasks Summaries provided to Upper Management to keep them in the loop and aware of project status
Continued follow-up post project/issue completion. Identify changes made are still working for current process.
End User Procedures and Standard Operating Procedures (EUPs/SOPs) created to reflect current new process. Team agreement and ownership into new process. Baselines and Metrics identified as to where we currently are, where we want to be, and how we are going to get there
Proactive approach used to reach out to team members. Will not sit behind emails, but rather talk direct and work hands on with the individual(s) Value Stream Mapping used to identify build costs of products. Worked with Sales, Marketing and Engineering Design Teams to display what products we could make the most profit on and how we should investigate building future products Developed spreadsheets to collect “live” daily production information. Efficiency, Utilization, Downtime, Production/Person. Fed into Database where information over that year could be extrapolated
Awards and Activities
Full-Time Volunteer and Board Member with Big Brothers Big Sisters Participant and Finisher of Two Tough Mudder Competitions Vice President of IIE, Institute of Industrial Engineers
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