Knowledge Management Analyst

Kent M. Lasneske

**** ********* ****** ** 913-***-****

Spring, TX 77388 ****.********@*******.***

Certified Knowledge Management Analyst and accomplished collaborative systems administrator, responsible for change management, training development, while instilled continuous process improvement methodologies and best practices. Professional Experience

Knowledge Manager 11MAR2024–20SEP2024

Contractor, Global Consulting International

Supported National Risk Management Center, CISA

Matthew Pecoraro 703-***-****

Supported the National Risk Management Center, a directorate of Cybersecurity Infrastructure Security Agency, as a Knowledge Manager, SharePoint Online Administrator, responsible for Hub site design, development, updates and administration. Monitored and advised personnel on use of MS Teams collaboration and content management. Primarily responsible for the following:

• Provided SharePoint Online technical support to include creation, and development of site pages.

• Provided subject matter expertise to maintain knowledge management repositories.

• Developed governance, standard operating procedures, and guidelines supporting calendar use, tracking list, and workflows.

• Managed permissions, trouble-shot and resolved permission issues.

• Managed SharePoint content data and created new databases.

• Assessed the current use of MS365 products and services.

• Implemented of best practices to increase effectiveness and efficiency

• Maintained document repositories, calendars, checklists, workflows and permissions in a MS365 environment.

• Provided reoccurring reports/metrics as needed by the government

• Assisted with development of a Knowledge Management Service Desk and Learning Center sharing training support and development guides.

Capability Developer (GS-13, 301) 30SEP2019-31OCT2022 Training and Doctrine Command Proponent Office, Echelons above Brigade Robert Ault, 913-***-****

Managed the directorate’s knowledge management applications (SharePoint & MS Teams) which included credentials/e-pass like user access based on worker, staff, supervisor need to know levels of access. Prepared training documentation to on-board staff on use of the SharePoint and MS Teams. Identified capability gaps and conducted studies that refined staff structure, personnel, and equipment requirements. Collaborated with cross functional teams to shaping future concepts, change organizational structure, that improved operational processes by implementing revised leader development and training.

• Reviewed existing Business Requirement Documentation and Applications. Identified shortfalls as a Requirements analyst and recommended process improvements changes to policy and training based on project and experiment analysis outcomes.

• Assessed operational problems, gaps, and deficiencies. Recommended solution sets in support of the Army’s programs that lead to doctrine, organization, training, materiel, leader development and education, personnel, facilities, and policy changes.

• Conducted feasibility analysis studies to improve organization structure, information systems, applications, and products.

• Lead cross functional teams to conduct capability development analysis, projects and established objectives designed to overcome capability-based assessment deficiencies.

• Organized operational planning teams to address complex capability development and resolve training issues.

• Produced information papers and briefings that addressed current issues and resolution to improve the force.

Knowledge Management (KM) Analyst (GS-12, 301) 16NOV2015-27SEP2019 Mission Command Capability Development Integration Directorate (MC-CDID) Glenn Kolin, 913-***-****

Knowledge Management Analyst for the MC-CDID, Ft. Leavenworth, KS. Assessed, designed, developed, piloted, and implemented standard operational procedures. Developed internal and external best practices, supporting individuals and teams while implementing KM policies, processes, and establishing operational goals.

• Developed and implemented the directorates knowledge management (SharePoint and Strategic Management Systems) policies, program guidance, and user application use.

• Managed credentials/e-pass like user access based on worker, staff, supervisor need to know levels of access to these Knowledge Management applications.

• Implemented a sound knowledge (document) management framework by establishing taxonomies, and content management training materials and document management life cycle practices.

• Created a learning management system and training materials to track professional development, and recertification requirements.

• Prepared training documentation to on-board staff on use of the Knowledge Management applications (SharePoint and Learning Management System).

• Maintained Army published forms and established workflows that supported staffing

(review, approval, and signature) requirements.

• Lead the planning, organization, and execution of working groups.

• Developed and maintained the directorates Strategic Management System, a metric application used to reflect training, job performance and budget allocation to senior staff that supported decision making and policy changes.

• Managed mission support projects and assigned taskings.

• Managed the directorates information security requirements accordance with AR 25-2 Information Assurance regulation.

• Retained historical records in accordance with the National Archives and Records Administration (NARA) and the Army Records Information Management System

(ARIMS).

• Assessed, designed, developed, piloted, and implemented content management best practices.

• Practiced ITIL lifecycle management methodology: Service Strategy, Service Design, Service Transition, Service Operation, and Continuous Service Improvement.

• Managed Knowledge Center Services (KCS).

Education

Webster University, M.A. Computer Resource and Information Management 1997

United States Army Command and General Staff College 1993

Texas A&M University, B.S. Business Administration, Finance 1980 Skills & Certifications

SOFTWARE AUTHORING TOOLS CERTIFICATIONS

Microsoft Office

SharePoint Online

MS Teams

Strategic Management

System (Icertis equivalent)

Digital Training

Management System (LMS

equivalent)

Adobe Connect

Publishers

Knowledge Management

Capability Development

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