Administrative Assistant Customer Service

Stacey Bramlett

*** ******* ****** **********, ** 30222 706-***-**** *************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate the medical office administrative and clerical duties to ensure effective patient services and optimal levels of patient volume and flow. Backed by healthcare industry, management, and administrative experience and able to follow policies, procedures, and guidelines to ensure consistent quality.

Demonstrate high degree of integrity, accompanied by a record of maintaining confidentiality.

Ability to assimilate job requirements and employ new concepts and technologies.

Adept at handling delicate situations requiring discretion and tact.

Microsoft Office Applications: MS Excel MS Word MS PowerPoint MS Access MS Outlook.

Communication Platform: Zoom.

Typing Speed: 31 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2022 Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate PROFESSIONAL EXPERIENCE

Motel 6 – LaGrange, GA 02/2022 – Present

Front Desk Clerk / Customer Service

Serve as first line of customer service for the property, take inventory, and count down cash drawers.

Check guests in and out, assign rooms, and answer guests’ questions on hotel services and other matters.

Report problems with guest rooms or public areas to the housekeeping or maintenance staff. Talento Search Group – Newnan, GA 02/2020 – 06/2020 Administrative Assistant / Recruiter

Completed candidate searches for open job listing.

Sorted and filed all candidates and companies.

Entered data into system and cleared out outdated files.

Utilized Google spreadsheets, ADP, and Bullhorn.

Responsible for all recruiters’ weekly progress reports. Alliance HR – LaGrange, GA 06/2017 – 01/2020

Officer Manager / Staffing Manager

Processed Workers Compensation claims and processed weekly payroll for 200+ employees.

Pulled resumes, processed new hire paperwork, and handled email correspondences.

Completed various duties as needed.

Mountville Mills – LaGrange, GA 08/2014 – 09/2016

Shipping and Receiving Clerk

Scheduled outbound truck line pickups.

Interfaced with customers regarding time of delivery.

Verified inbound and outbound inventory and conducted product quality inspections on inventory. Stacey Bramlett cont.

Home Lodge Hotel – Newnan, GA 01/2014 – 12/2014

Night Shift Manager

Served as initial point of contact, scheduled reservations, answered phone system, and checked guests in and out.

Responded to guest requests and questions in a professional and courteous manner.

Entered accurate data utilizing the hotel reservations system.

Processed financial transactions and completed bank drops. Private Duty Care – LaGrange, GA 02/2013 – 01/2014 Caregiver

Performed the daily activities associated for the care of a bed-bound patient.

Administered daily medications and performed all duties to ensure care and comfort for the patient.

Set up and maintained a medical supply inventory with re-reorder points.

Contact this candidate