Technical Support High School

Behr Davis

Contact Information:

Phone: 219-***-****

Email: *********@*****.***

Professional Summary:

Resourceful and detail-oriented IT Specialist with practical experience in technical support and troubleshooting, backed by a background in high-demand settings such as Menards and Amazon warehouse. Skilled in optimizing system performance, resolving technical issues, and maintaining secure network operations. Currently expanding expertise in cybersecurity, focusing on network protection and data security to safeguard sensitive information against potential threats.

Education:

Bachelors in Cybersecurity (In Progress), 2020-Present

Michigan State University Cybersecurity Bootcamp, 2020

High School Diploma, Merrillville High School, 2018

Skills:

Technical Skills: Python programming, IT infrastructure management, technical support, SEO best practices

Marketing Skills: Content strategy, video editing (CapCut, Adobe Premiere), photo editing (Canva, Adobe Photoshop), paid ads management (Google, Meta, TikTok), website design (WordPress, Shopify, Carrd)

Soft Skills: Sales, Problem-solving, adaptability, customer de-escalation, upselling, Persuasion, Communication, Resilience

Professional Experience:

5+ Warehouse experience

8+ Years Tech Solutions

6+ Years Customer Service

Amazon Warehouse

Team member

2021-2024

Efficient Order Fulfillment – Accurately picked, packed, and prepared shipments in a fast-paced environment to meet daily and hourly production goals.

Inventory Management – Maintained and organized warehouse inventory, assisted in tracking stock levels, and reported discrepancies to ensure accurate records.

Safety Compliance – Adhered to all safety regulations and protocols, including proper lifting techniques and equipment usage, contributing to a safe work environment.

Time Management – Met strict deadlines by prioritizing tasks and efficiently managing time, especially during high-demand periods such as holidays.

Team Collaboration – Worked closely with team members to achieve productivity targets, communicating effectively to optimize workflow.

Problem Solving – Addressed and resolved issues in real time, such as scanning errors or package misplacement, to keep operations running smoothly.

Attention to Detail – Maintained high levels of accuracy in processing orders, scanning products, and ensuring correct shipments, reducing errors and returns.

Adaptability – Successfully handled rotating shifts and adjusted to changing workload demands to maintain consistent productivity.

Machine Operation – Trained in using equipment such as pallet jacks, forklifts, and barcode scanners to streamline warehouse operations.

Physical Stamina – Demonstrated endurance and physical capability to handle demanding tasks like heavy lifting and prolonged standing for extended periods.

Kirby Sales Representative

Independent Contractor

2022-2024

Travel to homes to provide an in person demo of an expensive cleaning machine. It was High pressure sales but I ended some months with 20+ sales and could sell the machine within 20 minutes on some occasions.

Cox Tech Support

IT HelpDesk and Tech solutions manager

2019-2022

Provided technical support, resolving device and connectivity issues.

Upsold packages, leading to top sales performance.

Managed team scheduling, coaching, and issue resolution.

Menards Warehouse Team Member 2016-2019

Inventory Management: Organized and stocked merchandise, monitored inventory levels, and ensured shelves were consistently stocked to meet customer needs.

Time Management: Effectively managed time to complete tasks in a fast-paced environment, meeting deadlines while providing quality service.

Safety and Compliance: Followed all safety protocols and procedures, maintaining a clean and organized workspace and adhering to Menards’ safety guidelines.

Team Collaboration: Worked collaboratively with team members and managers to support store operations and enhance workflow efficiency.

Problem Solving: Quickly addressed and resolved customer issues, applying company policies and ensuring customer satisfaction.

Product Knowledge: Gained a solid understanding of various product categories to assist customers with knowledgeable recommendations.

ARS Sales Representative

Independent Contractor Digital Marketing Assistant

2017-2019

Generated leads and appointments for roofing services.

Managed Facebook Meta ads and created marketing materials.

Developed strong communication and customer retention skills.

Platforms Used

Python

Microsoft Excel

Microsoft Word

Adobe Photoshop

Windows Systems

Linux systems

IOS systems

Hobbies:

Rebuilding computers, Competitive weightlifting, video content creation and editing, chess, martial arts (jujitsu, Muay Thai, boxing, wrestling).

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