Service Desk Analyst

Mark S. Campitella

***********@*****.***

CANDIDATE SUMMARY

I am an IT/Tech Support specialist from Chapin, SC with over twenty years of on-the-job experience. Throughout my career I have worked in several capacities including computer technician, senior micro-systems engineer, information resource consultant and service desk analyst. I specialize working directly with customers and end users quickly helping them to resolve their technological problems. I have experience with MS Windows 7, 8, 10, 11, MS Active Directory, VMware, Fusion, Citrix, Teamviewer, Radmin, Okta, MS Exchange, Intune, Azure.

EXPERIENCE

Tata Consultancy Servies, 221 Roswell Street, Suite#150, Alpharetta, GA 30009 02/2024 to 06/2024

Service Desk Analyst

As part of a twelve person team installed Windows 10 operating systems and software to desktops, laptops, and virtual machines relating to business needs and in accordance with licensing polices for over 4500 computers.

Interact with customers via phone, text and email. Used BeyondTrust and Teams to connect to and troubleshoot computer systems and provide software and hardware support for local and remote users.

Experience with VMware VDI, Citrix, Active Directory, Microsoft Exchange, Intune, Azure, Okta, printers, Jamf, audio visual equipment, network issues and various proprietary inhouse software.

Schedule e-waste disposal.

Hireright LLC, 100 Centerview Drive Suite 300, Nashville TN 37214 04/2022 to 02/2024

Service Desk Analyst

As part of a ten person team installed Windows 10 operating systems and software to desktops, laptops, and virtual machines relating to business needs and in accordance with licensing polices for over 4500 computers.

Interact with customers via phone, text and email. Used BeyondTrust and Teams to connect to and troubleshoot computer systems and provide software and hardware support for local and remote users.

Experience with VMware VDI, Citrix, Active Directory, Microsoft Exchange, Intune, Azure, Okta, printers, Jamf, audio visual equipment, network issues and various proprietary inhouse software.

Schedule e-waste disposal.

DXC.technology, formerly CSC, Blythewood, SC 03/2001 to 02/2022

Computer Technician

As part of a ten-person team installed operating systems and software to desktops, laptops and virtual machines relating to business needs and in accordance with licensing polices for over 5000 computers.

Solid understanding strong, personal standards and interpersonal skills as well as a motivated self-starter with the ability to prioritize workload.

Desire to learn new skills and constantly remediate and refine IT concepts and procedures.

Participated in a daily morning Help Desk call supporting customers remotely and onsite.

Interact with customers via phone, text and email. Used Teamviewer, Radmin and Teams connect to and troubleshoot computer systems and provide software and hardware support for local and remote users.

Windows XP, Windows 7, 8, 10, VMware for Sun Microsystems. Fusion, Citrix, Active Directory, printers, audio visual, network issues.

EDUCATION

Microsoft Certified Professional - IKON Office Solutions, Columbia SC 29203

Associate Degree - Computer Systems Institute, Pittsburgh, PA,15983

Major: Computer Programming

Minor: Accounting

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