Customer Service Representative
Resume:
• REBECCA WOLFE
** ****** ****** ****, ******* OH 45640
Professional Summary
Seasoned in the loan industry with great communication skills, enthusiastic, organized and team building techniques. Always striving to exceed all monthly goals while building rapport with clients along with management and co-workers ensuring a positive work environment.
Employment history
Univeral Banker II, Peoples Bank 590 Main St, Jackson, Oh 45640
• Providing exceptional customer service
• Opening new deposit accounts
• Loan application, underwriting and loan closings
• Helping support teller line
• Partner referrals
• Calling on new, current and previous customers for deposit or loan opportunities
• Meeting monthly sales, deposit and referral goals Member Service Representative, KEMBA Financial Credit Union . Gahanna, Oh May. 2015 – Aug. 2016
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Review loan agreements to ensure that they are complete and accurate according to policy.
• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
• Handle customer complaints and take appropriate action to resolve them.
• Review and update credit and loan files.
• Submit applications to credit analysts for verification and recommendation.
• Work with clients to identify their financial goals and to find ways of reaching those goals.
• Interview clients by telephone or in person to gather financial information.
• Disburse funds from client accounts to creditors.
• Advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat. Consumer Lending Sales Specialist, OneMain Financial . Hilliard, Oh Nov. 2012 – May. 2015
• Receive payment by cash, check, credit cards, vouchers, or automatic debits..
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Review and update credit and loan files.
• Negotiate payment arrangements with customers who have delinquent loans.
• Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
• Interview clients by telephone or in person to gather financial information.
• Disburse funds from client accounts to creditors.
• Recommend educational materials or resources to clients on matters such as financial planning, budgeting, or credit. Sales Associate, Sterling Jewels Columbus, Oh
May. 2012 – Nov. 2012
• Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
• Keep areas neat while working and return items to correct locations following demonstrations.
• Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
• Sell products being promoted and keep records of sales.
• Suggest specific product purchases to meet customers' needs.
• Practice demonstrations to ensure that they will run smoothly.
• Learn about competitors' products or consumers' interests or concerns to answer questions or provide more complete information
• Write and record orders for merchandise or enter orders into computers.
• Answer questions about product features and benefits.
• Order or purchase supplies.
Consumer Lending Sales Specialist, HSBC (Beneficial). Portsmouth, Oh Oct. 2006 – Apr. 2008
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Review loan agreements to ensure that they are complete and accurate according to policy.
• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
• Handle customer complaints and take appropriate action to resolve them.
• Set credit policies, credit lines, procedures and standards in conjunction with senior managers.
• Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
• Review and update credit and loan files.
• Submit applications to credit analysts for verification and recommendation.
• Work with clients to identify their financial goals and to find ways of reaching those goals. Consumer Lending Sales Specialist, CitiFinancial. Wheelersburg, Oh Oct. 2004 – Oct. 2006
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Review loan agreements to ensure that they are complete and accurate according to policy.
• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
• Handle customer complaints and take appropriate action to resolve them.
• Review and update credit and loan files.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Answer customers' questions, and provide information on procedures or policies.
• Negotiate payment arrangements with customers who have delinquent loans.
• Work with clients to identify their financial goals and to find ways of reaching those goals.
• Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
Education
Wheelersburg High School, Wheelersburg, Ohio
High School Diploma, May. 1996
Contact this candidate