Director of Nutrition-Skills: all clerical skills, spreadsheets. payro
Resume:
Cynthia McRunells
Edwards, MS *****
*******@***.***
Director of Dining Services with 27 years of experience leading a large dining services department, driving revenue growth, and improving customer satisfaction ratings. Proven track record of developing and implementing strategic plans, managing budgets, and fostering a culture of continuous improvement. Skilled in event planning, recruiting, payroll management, word perfect office and employee orientation. Possesses a ServSafe Certificate.
Willing to relocate to: Vicksburg, MS
Authorized to work in the US for any employer
Work Experience
Director of Dining Services
MERIT HEALTH RIVER REGION-Vicksburg, MS
November 1997 to September 2024
• Manage the daily operations of a large dining services department, including food preparation and food safety, retail service, and patient services. In house patient count average 2400 per month. Approximately 34,000 meals are prepared monthly.
• Managed a team of 32 staff members, providing training, guidance, and performance evaluations
• Developed and implemented strategic plans to improve overall dining experience for patients and retail customers. Retail sales average $650,000 annually.
• Increased customer satisfaction ratings by 30% through the implementation of new menu options and improved service standards
• Collaborated with the chef to create innovative menus that catered to customers
• Implemented cost-saving measures in procurement processes allocation resulting in an annual saving of 20%
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions as needed
• Liaised with vendors to negotiate favorable contracts for food supplies while maintaining quality standards
• Created and managed budgets for the dining services department, optimizing resources for maximum efficiency
• Spearheaded initiatives to reduce food waste
• Mentored junior staff members on best practices in customer service delivery and professional development
• Cultivated positive relationships with Nursing staff and other department leaders by actively seeking feedback and addressing concerns promptly
• Drove revenue growth by developing marketing strategies to attract new customers to the dining facility
• Led culinary professionals in creating memorable dining experiences for administrative functions
• Instituted employee recognition programs to boost morale, increase job satisfaction, and reduce turnover rates
• Navigated challenging situations while maintaining professionalism during high-pressure scenarios such as resolving customer complaints or managing staffing shortages
• Collaborated with other departments such as facilities management or event planning teams to ensure seamless coordination during special events
• Demonstrated strong financial acumen through effective budget forecasting, expense tracking, inventory management, and cost control
• Created a culture of continuous improvement by fostering an environment that encouraged staff members to share ideas and implement process enhancements Education
College Degree in Business and Administration
Hinds Community College - Raymond, MS
Skills
• Budgeting (10+ years)
• Kronos (10+ years)
• Statistics (10+ years)
• Payroll (10+ years)
• Recruiting (3 years)
• Microsoft Word (10+ years)
• SAP
• Management (10+ years)
• Employee Orientation (2 years)
• Event Planning (10+ years)
• PeopleSoft
• Event planning (10+ years)
Awards
Non Clinical Manager of the Year
November 2022
Award given to managers by votes from peers, as well as performance and the ability to lead. Outstanding performance in all aspects of the job, beyond nirmal duties. Approved by the CEO and Chief Nursing Officer.
Certifications and Licenses
ServSafe Certificate
November 2023 to November 2028
Developed by the NRA certifies knowledge and skills in food safety. It is recognized in all 50 states and verifies that a manager or person in charge has sufficient food knowledge to protect the public from food borne illness
Assessments
Medical receptionist skills — Proficient
September 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Emplyee Activity Committee
January 2018 to August 2024
A group established by the HR department, working with several leaders to reward, engage, and recognize employees. The group planned themed events, catering, games to get the staff engaged with each other to promote team building.
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