Security Officer Customer Service

Jaqueena Vail

East Hartford, CT ***********@*****.*** 959-***-****

PROFILE

Responsible, self-motivated, service oriented, and friendly

individual with strong computer and software skills. Always on

time, very hard worker and ready to work, always get the job done.

Effective team player and team leader. Dependable to always get the

job done correctly and completely. Fast-learner, and able to perform

quickly. Comfortable working with all types of people, including the

elderly.

CORE SKILLS

Communication Customer Service Interpersonal

Typing

Security Safety

Confidentiality Staff Training

Leadership Teamwork Food

Preparation Cash Handling / Cashiering

Warehouse Loading / Unloading — Shipping &

Receiving Order Picking / Packing

Technology: Computer Operation, Microsoft Word, Excel, Outlook,

PowerPoint, SharePoint

WORK EXPERIENCE

SECURITY OFFICER - (Per Diem) XCEL Center (via Spectra)

Hartford, CT 01/2017 — Present

* Provide security for concerts on a per diem basis

CASHIER/CUSTOMER SERVICE Jersey Mike's Glastonbury,

cT 05/2022 — 07/2022

* Greeted and acknowledged every guest and adhered to food

safety and sanitation guidelines

* Processed payment transactions and followed proper cash

handling procedures

* Operated equipment safely and cleaned floors, tables, counters,

and restrooms

SECURITY OFFICER G4S Hartford, CT

06/2019 — 12/2019

SECURITY OFFICER Securitas Security Services East

Hartford, CT 01/2019 — 04/2019

¢ Ensured no one entering an electronic warehouse brought in

phones

* Followed protocols and wanded employees if metal detectors

came on

¢ Made all sign in and out, toured the building, ensured all was

safe / exit doors were locked

PICKER/PACKER - Seasonal Amazon Windsor, CT

10/2018 — 12/2018

SHIFT MANAGER McDonalds Hartford, CT

05/2016 — 01/2018

* Supervised food safety and cleanliness to ensure the team meets

McDonald's standards

* Communicated with Crew and Shift Managers to help them

prepare to run a great shift

* Achieved targets during shifts and helped departments meet

their goals

* Took action to monitor safety, Sccurity, inventory, and

nrnafitahility

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