Quality Assurance Assistant Director
Resume:
Siham Gouiouez
Siham Gouiouez
**** ********* ** #**** ******* Fl
(C) 407-***-**** (E) *********@*****.***
Summary
To obtain a position with a dynamic company that will offer an opportunity to apply my leadership,
Technical skills, Interpersonal skills, analytical skills, my knowledge and my experience with quality service as part of the team in a professional and positive work environment.
Highlights
● Excellent written and verbal communication.
● Fluent in English, Arabic, French and Spanish.
● Strong interpersonal skills, ability to work with all levels of company members.
● Ability to cope and work under pressure.
● Self-motivated and confident in making independent decisions.
● Experienced communicator with superb interpersonal skills able to develop rapport easily with others in a culturally diverse environment.
06/04/2022 current,
Housekeeping Assistant Manager at Bluegreen Vacations Resort the Fountains.
Orlando, FL
●Manage the daily operations of a housekeeping department.
●Manage both Housekeeping monthly and yearly budget, taking in consideration reserved projects.
●Resolve guest complaints regarding their stay to ensure quality and guest satisfaction.
●Inspects facilities, units and common areas to ensure quality and cleanliness standards.
●Ensure Cleanliness of back of house Front of house to meet OC standards.
●Ensure all units are clean and ready for our Guest and owners prior checking time.
●Hiring and Training staff.
●Purchasing Guest supplies, Housewares, cleaning supplies and equipment.
●Ensures corrective actions are taken in regard to the Quality Assurance standards.
●Responsible for preparing the weekly schedule.
●Communicate with other resort departments and report any issues or unit deficiencies.
●Responsible for payroll.
●Ensuring completion of Deep clean within time frame.
●Assign and schedule daily, monthly and yearly housekeeping projects.
●Performs Annual appraisals and documents all interim performance issues.
●Responsible for inventory control, supplies and equipment orders.
●Develop communication and hold associates accountable for a safety culture that creates a work environment where no one gets hurt.
04/28/20 till 06/01/2022 Bluegreen vacations Resort Solara Surfside
Housekeeping Executive Manager
Miami,FL
●Manage the daily operations of a housekeeping department.
●Manage both Housekeeping monthly and yearly budget, taking in consideration reserved projects.
●Resolve guest complaints regarding their stay to ensure quality and guest satisfaction.
●Inspects facilities, units and common areas to ensure quality and cleanliness standards.
●Ensure Cleanliness of BOH and FOH to meet OC standards.
●Ensure all units are clean and ready for our Guest and owners prior checking time.
●Hiring and Training staff.
●Purchasing Guest supplies, Housewares, cleaning supplies and equipment.
●Ensures corrective actions are taken in regard to the Quality Assurance standards.
●Responsible for preparing the weekly schedule.
●Communicate with other resort departments and report any issues or unit deficiencies.
●Responsible for payroll.
●Ensuring completion of Deep clean within time frame.
●Assign and schedule daily, monthly and yearly housekeeping projects.
●Performs Annual appraisals and documents all interim performance issues.
●Responsible for inventory control, supplies and equipment orders.
●Develop communication and hold associates accountable for a safety culture that creates a work environment where no one gets hurt.
01/07/2019 - 04/28/20 Bluegreen Vacation Resort the Fountains.
Housekeeping Manager
Orlando, FL
●Manage the daily operations of a housekeeping department coordinating with the housekeeping manager.
●Resolve guest complaints regarding their stay to ensure quality and guest satisfaction.
●Inspects facilities, units and common areas to ensure quality and cleanliness standards.
●Hiring and training staff.
●Purchasing cleaning supplies and equipment.
●Ensures that corrective actions are taken in regard to the Quality Assurance standards.
●Responsible for preparing the weekly schedule.
●Communicate with other resort departments and report any issues or unit deficiencies.
●Responsible for payroll.
●Performs Annual appraisals and documents all interim performance issues.
●Responsible for inventory control and assist with supply and equipment orders.
●Develop communication and hold associates accountable for a safety culture that creates a work environment where no one gets hurt.
03/13/2017 - 01/05/2019 Doubletree by Hilton
Housekeeping Floor Manager
Orlando, FL
● Manage Housekeeping operation to include rooms.
● Run Sold room report and verify room status.
●Determine discrepant rooms and prioritize room cleaning.
●Update status of departing guest rooms.
●Achieve and maintain the hotel standards of cleanliness.
●Assist in training housekeeping staff.
●Manage and inspect all VIPs to include Hilton Honors.
●Resolve guest complaints regarding their stay and ensure quality service.
02/2015 -l 03/01/2017 Buena Vista palace resort and spa:
Housekeeping supervisor
Orlando, FL
● Supervise Housekeeping operation to include rooms.
●Supervise public areas and back of the house.
●Run a Sold room report and verify room status.
●Determine discrepant rooms and prioritize room cleaning.
●Update status of departing guest rooms.
●Achieve and maintain the hotel standards of cleanliness.
●Assist in training all housekeeping staff.
03/2014 to 01/2015 Swan and dolphin resort Orlando, FL
Housekeeping Supervisor
●Supervise Housekeeping operation to include rooms.
●Supervise public areas and back of the house.
●Run a Sold room report and verify room status.
●Determine discrepant rooms and prioritize room cleaning.
●Update status of departing guest rooms.
●Achieve and maintain the hotel standards of cleanliness.
●Assist in training all housekeeping staff.
●Schedule staff according to occupancy.
01/2013 _ 02/2014 Jones Apparel Group (Nine West Outlets) Orlando, FL
Sales Manager
●Perfect opening and closing using POS System.
●Manage sales transactions and supervise the sales floor.
●Lead sales with team members to establish sales and retention goals.
●Resolve customer’s complaints regarding sales and service.
●Assist Associates to ensure all store duties are completed within time constraints.
●Ensure quality and visual presentation of merchandise. Maintain a perfect organization.
●Received a new Merchandise, inspect quality and quantity.
05/2011 – 12/2012 Milano store Florida mall
Sales manager
Orlando, FL
●Managed sales transactions with a revenue stream of $[<180000>] annually
●Hired and trained all sales staff for the new store's locations.
●Lead sales calls with team members to establish sales and customer retention goals.
●Resolved Average of [<80>] customer complaints per month.
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