Customer Service Support
Resume:
Vanessa Canary
Arlington, TX *****
**********@*****.***
Diligent customer service professional with 7 years of experience in patient scheduling, appointment coordination, and customer support. Proficient in HIPAA regulations and skilled in software systems used for appointment scheduling and record-keeping. Proven ability to train new staff members and manage high volumes of calls and emails. Possesses certifications in Medical Assisting and CCMA Certification. Authorized to work in the US for any employer
Work Experience
Hire Pro Health
Texas Oncology (Temp)-Fort Worth, TX
July 2024 to October 2024
• Managed patient scheduling and appointment coordination for a busy medical practice
• Effectively communicated with patients to gather necessary information and ensure accurate record- keeping
• Coordinated referrals to specialists, ensuring timely appointments and seamless transitions of care
• Maintained confidentiality of patient information in compliance with HIPAA regulations
• Assisted in the verification of insurance coverage and obtained pre-authorizations as needed
• Trained new staff members on office procedures and software systems used for appointment scheduling and record-keeping
Remote Customer Service Representative
PAN AMERICAN LIFE INSURANCE (Temp)-Remote
July 2023 to March 2024
• Provided exceptional customer service to remote customers, resolving issues promptly.
• Managed high volumes of calls and emails, consistently meeting performance metrics.
• Guided customers on using online platforms and software effectively.
• Resolved billing discrepancies by coordinating with the finance department.
• Identified recurring issues and communicated them for process improvements.
• Managed dissatisfied customers by listening, empathizing, and finding suitable solutions.
• Participated in training sessions to enhance product knowledge and communication skills. Tax Preparer (Seasonal)
Empire Solutions-Arlington, TX
September 2020 to September 2023
• Set up client meetings.
• Prepared and filed tax returns for individuals, partnerships, corporations, and trusts.
• Reviewed financial documents for tax compliance.
• Researched tax regulations and provided clients with updates.
• Identified tax savings opportunities and recommended strategies.
• Collaborated with clients to gather documentation and address concerns.
• Maintained confidentiality of client information.
• Utilized electronic filing systems for accurate submissions.
• Responded to client inquiries promptly.
• Educated clients on tax law changes.
Customer Service Representative
UnitedHealth Group-Remote
October 2021 to April 2023
• Managed high volumes of incoming calls.
• Generated sales leads.
• Assessed and met customer needs.
• Built trust through open communication.
• Emailed and faxed Explanations of Benefits.
• Used medical terminology.
• Handled customer complaints.
• Knowledgeable in HCFA 1500 and UB claim forms.
• Processed check tracers.
• Collected customer feedback for process improvements.
• Ensured HIPAA compliance.
• Responded to 50-100 daily inquiries on complex financial issues.
• Kept records of customer interactions
Certified Medical Assistant (CMA)
JOHN PETERSMITH HOSPITAL-Fort Worth, TX
February 2011 to September 2021
• Administering medications
• Collecting medical history and keeping records
• Measuring vital signs such as blood pressure and temperature
• Assisting the doctor during in-office procedures
• Providing information about healthy lifestyle choices
• Scheduling appointments
• Answering phone calls and emails from patients and pharmacies
• Informing patients of their test results
• Filing records and other paperwork
• Obtaining consent forms and patient signatures
• Insurance correspondence
Education
certification in Medical Assisting
Arlington Career Institute - Grand Prairie, TX
February 2012 to May 2013
• Resolved over 1,000 customer inquiries annually with a 95% satisfaction rate.
• Improved process efficiency by 20% with a new feedback system.
• Reduced billing errors by 10% by resolving discrepancies.
• Maintained HIPAA compliance for customer information security.
• Awarded “Employee of the Month” multiple times for exceptional service Additional Information
Skills:
• Time Management
• Conflict resolution
• Verbal and written skills
• Attention to Details
• Faxing
• Excel
• Micro soft
• Referrals
• multi tasking
• Multiple screen sharing
• Active listening
Contact this candidate