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Customer Service Representative

Location:
Cincinnati, OH
Posted:
November 15, 2024

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Resume:

Shawnette Edwards

Cincinnati, OH *****

****************@*****.***

+1-513-***-****

Customer service representative with over 3 years of experience, showcasing a solid foundation in medical benefits, critical thinking, and customer relations. Proven track record of managing customer inquiries and implementing innovative solutions to enhance customer satisfaction and loyalty, particularly in fast-paced call center environments. Committed to leveraging communication skills and a detail-focused approach to contribute to team goals and improve service delivery standards. Work Experience

Customer Service Representative(Remote)

Luxottica-Cincinnati, OH

April 2022 to Present

Managed customer inquiries and suggestions with professionalism Ensured customer needs were met in alignment with company policies Promptly escalated major issues to supervisor, ensuring quick resolution Maintained minimal customer call wait times, enhancing customer experience Efficiently manage customer concerns, enhancing satisfaction & loyalty at Luxottica. Managed customer interactions, ensuring alignment with Luxottica's policies Professionally handled customer inquiries and suggestions Implemented innovative solutions to improve customer service Collaborated with team members to ensure customer needs were met Handles inbound/outbound calls and chat support

Call Center Representative(Remote)

Teleperformance-Louisville, KY

July 2021 to April 2022

• Adhered to company policies and scripts to consistently achieve call time and quality standards.

• Responded to customer calls and emails to answer questions about products and services.

• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Rehabilitation Technician

Encompass Health Rehabilitation Hospital-Cincinnati, OH August 2016 to April 2021

• Established collaborative relationships with patients through consistent and meaningful.

• Communicated back to nurses and therapists regarding patient performance and condition.

• Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.

• Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions. Facilitated patient recovery by establishing trust and efficiently communicating their needs to medical staff.

Played a key role in patient rehabilitation, ensuring safety and comfort while mobilizing them across departments.

Enhanced patient care by working closely with nurses and therapists, sharing insights on patient progress. Education

Diploma

Withrow University High School - Cincinnati, OH

September 1988 to August 1992

Skills

• Customer Service Customer Relations

• Team Development Active Listening

• Time Management Medical Benefits

• New Hire Trainer Claims

• Medicare Communication Skills

• English

• Critical Thinking Microsoft Outlook

• Call Center English

• Problem Solving Dependability

• HIPAA

• Microsoft

• Fast learner



Contact this candidate