Customer Service Guest

JONATHAN

HAGENIMANA

Guest Services / Life-Guard

PERSONAL STATEMENT

Highly enthusiastic customer service professional with 5 years of high-end retail sales and customer service experience. A dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Results-driven server with proven ability to establish rapport with clients. I have also been a responsible cashier and a solid team player with upbeat, and positive attitude.

WORK EXPERIENCE

LIFEGUARD

Atlantis the palm Dubai, (17th Feb, 2019 – 5th Feb, 2021)

Responsibilities:

• Supervises swimming activities at the aquatics facility and ensures that policies, guidelines, and safety procedures are followed

• Supervises and assists in cleaning the pool and related facilities and equipment, assists with chlorine residual water tests and with records and charts of water tests and records of accidents, and adds chemicals to pool water as directed

• Instructs or assists classes in fundamentals of swimming as needed • Evaluates conditions for safety and initiates aquatics emergency action plan as required

• Resolves scheduling conflicts to ensure safe pool environment when competing programs/priorities require use of aquatic facilities

GUEST SERVICES

Atlantis the palm “Guest Services” 6th Feb 2021 to 01st Jan 2023

Responsibilities:

• Greeting guests upon arrival and making them feel welcomed. • Administering check-ins and check-outs.

• Providing front desk services to guests.

CONTACT DETAILS

+971********* - UAE

+250********* - Rwanda

EDUCATION

Diploma – (YMCA Vocational Institute)

LANGUAGES

English

French

Swahili

Kinyarwanda

Kirundi

Ruganda

SKILLS

Customer service

Life Guard

Hospitality

REFERENCES

Reference - 1 (Atlantis the palm)

INTERESTS

Climbing

Singing

Cooking

Reading

• Assigning rooms and taking care of administrative duties.

• Coordinating with bell service and staff management.

• Processing meal and beverage requests.

• Accommodating general and unique requests.

• Diffusing conflict or tense situations with guests.

Contact this candidate