Product Manager Digital

Candice Holt

Cell: 267-***-****

*************@*****.***

Education

Bachelor of Science in Computer Science - Spelman College Skills: Jira, SmartSheet, ServiceNow, Microsoft Word, Excel, Powerpoint, Figma, and SQL Experience

Comcast (Wifi Ready and Xfinity), Philadelphia, PA. Product Manager January 2023 - Present

● Increased Xfinity App activation success rate by 20% and reduced troubleshooting time by 40% with UX revamp

● Recovered $1.7M in stranded gateway assets by automating the inventory reconciliation process and reducing waste

● Reduced onboard time by by creating training material for an offshore software engineering team of 14 in India

● Collaborated with cross-functional teams to prioritize key features and define scope to meet project deadlines Comcast (Competitive R&D), Philadelphia, PA. Product Analyst January 2022 - December 2022

● Evangelized split payment checkout functionality, contributing to a 15% boost in e-commerce transactions for 1.3M new internet subscription customers, driving incremental revenue

● Led a 2-point rise in NPS score by defining KPIs for privacy policy across competitors, generating data-driven insights, and validating hypotheses.

● Researched post-acquisition strategies to increase subscribers for Unified Communication as a Service platform Comcast (Competitive R&D), Philadelphia, PA. UX Researcher March 2021 - December 2021

● Wrote smart camera product requirement documents based on the results of conjoint analysis with 1K participants

● Authored 8 research reports on market trends in connectivity, wearables, IoT, and rewards programs, supporting product positioning and go-to-market strategies

Comcast (Technician Dispatch), Atlanta, GA. Web Developer / Scrum Master September 2020 - March 2021

● Enhanced an internal time management web portal with PHP that tripled productivity

● Prioritize backlog and cross-functional stakeholder dependencies for an internal social media minimum viable product (MVP) with 8K daily active users

NBCUniversal (MSNBC), New York, NY. Cloud Engineer July 2019 - September 2020

● Developed a tenant port management portal leveraging Cisco APIC API and AWS resources, reducing port configuration time by 50% and improving network management efficiency across tenant environments Comcast (E-commerce), Seattle, WA. Software Engineer Intern May - August 2018

● Migrated E-commerce web services to Kubernetes and AWS, improving deployment speed by 40% and reducing infrastructure costs by 25%, enhancing system scalability and reliability in production.

● Prototyped a web crawler to search Twitter for negative customer reviews using Twitter API Tweepy Comcast (Xfinity Home), Sunnyvale, CA. Back End Developer Intern May - August 2017

● Configured a Java-based Kafka consumer on AWS to process home automation data, enabling real-time data ingestion for supervised machine learning, which improved model accuracy by 3% through enhanced data availability

Honors

Generation Google Scholarship Summer 2015

National Center for Women in Technology Aspiring Leader Award Summer 2014

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